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Customer Service Excellence Training – Feb 20-21 in RBAP Intramuros

Customer Service Excellence -Championing The Bank Clients

SCHEDULE
Date: Feb 20-21, 2020 (Thu-Fri)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
Luz Cielo C. Santos
Bank Trainer –Consultant –Facilitator for Service Quality & Customer
Relationship Management

SEMINAR FEE
1. For Member –  P5,000/per person
2. Non-Member/Delinquent –   P5,500 / per person

MODE OF PAYMENT
Check payable to:
Rural Bankers Research & Development Foundation Inc.
Non-Refundable commitment fee of P2,300.00 per participant.
Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
Branch Manager, Relationship Manager, Front Officer, Tellers, Loan
Officers, and Marketing Officers /Staff.

DEADLINE TO SUBMIT REGISTRATION: Feb. 14, 2020.

Course Overview
Excellent Customer Service is not an optional, but a must. Neither is it
one-time nor occasional, it should consistently delivered by all in the
organization (Bank).   It is a sure way to identify potential cross sales
and it identifies potential causes of costly problems.

At the end of the seminar –workshop, it is expected that the participants:
•Revisit their role/s in the bank and why this is important in the overall
vision and mission of the bank.
•Define Customer Service Excellence and its impact to the organization and
their customers.
•Identify and profile who their customers are – whether internal or external.
•Verbalized why Customer is the King and King of the bank – the lifeblood
of the organization.
•Understand the customer satisfaction means business success.

PRESENTATION METHOD: Presentation, Discussion, Role Play, Case Studies,
Workshop, Individual and Group Activities, Pre-Seminar Assessment, Post
Seminar Assessment

Outline
=Introduction: Vision and Mission of the Bank
*How does my job fit in with the Bank’s Vision and Mission?
=Customer Service
*Facts about Customer Service
*Who are your customers?
*Why do customer quit?
=Attitude Matters
*What is your Attitude towards Customer Service?
*What is Attitude?
*What is Paradigm?
=Listening is an essential skill
*Listening, a Customer Service Skill
*Empathy
= Excellent Customer Service
*How does it apply to each one of us?
*Four steps to Customer Service Excellence
*Why do customers complain and what do they do?
*Reasons why customers complain and what they do.
*Facts necessary in handling complaints.
*Facts about angry /complaining customers.
*Taking the HEAT – a process of handling complaints.
=Wrap Up.
*Summary of the program
*Personal Action Plan and Roadmap

ONLINE REGISTRATION
https://forms.gle/niQR6dxj6SqeiMTc7

AMLA Seminar – Feb 12 in RBAP Intramuros Manila

AMLA SEMINAR
Cir. 950: Updated AML Rules and Regulations

SCHEDULE
Date: Feb. 12, 2020 (Wed)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

Resource Persons:
Rayanne Reynoso  –BO V
Marie Jazmin Figueroa –BOIV
FSID, Banko Sentral ng Pilipinas

SEMINAR FEE
1. For Member  – P3,000.00
2. Non-Member/Delinquent – P3,500.00

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.
To reserve slot, a Non-Refundable commitment fee of P1,500.00 /pax is
required, but its deducted from the total registration fee.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

DEADLINE TO SUBMIT REGISTRATION: February 06, 2020.

Seminar Methodologies
Lecture /Discussions and Workshop
Expected Participants
President, Directors, Compliance Officer, Internal Auditors,
Managers, Tellers, Cashiers & Loan Officers

Course Outline
I.  AMLC and Functions
II. AML Act and Its Amendments
III. Phil. Legal Framework
*Cir. No. 706 (Updated AML Rules and Regulations)
* Cir. No. 950 UARR, as Amended
* Memorandum No. M-2012 -017
IV. R.A. No. 0167 Salient Features & R.A. No. 10365 Salient Features
V.  Money Laundering Offense and Penalties
VI. AML Rules and Regulations, as Amended
*Amendments to Circular No. 706
*Legal Basis of AML Rules
* Policies of the State
*Coverage:
– BSP Covered Persons
-AML Risk Management
-Customer Identification Process
VII. AML Risk Rating System AML Risk Rating System
VIII. Question and Answer

ONLINE REGISTRATION
https://forms.gle/7EM5j6ECmUYeuVch6

Cash Flow Statement Training – Feb 01 in RBAP Intramuros

CASH FLOW STATEMENT – UNDERSTANDING, INTERPRETING AND ANALYZING

Date: Feb 01, 2020 (Sat.)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
Belle Noreen Castillo –Estrada, CPA
– CFO, Bank Manager –Account Management /Treasury and Faculty Member

SEMINAR FEE
1. Member –  P3,200 /person
2. Non-Member/Delinquent – P3,700 /person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P1,600.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 8527-2969 /8527-2980

EXPECTED PARTICIPANTS
Loan Officers, Remedial & Credit Officers, Branch Managers, President,
Directors

DEADLINE TO SUBMIT REGISTRATION:  Jan 24, 2020.

Course Objectives
1.      To emphasize the primary purpose of the Cash Flow Statement.
2.      To analyze in detail the relationship between cash and changes in
assets, liabilities and equity accounts; to allow the participants to
understand the full integration of the income statement, balance sheet and
cash flow statement.
3.      To help the participants understand and interpret the Cash Flow Statement.
4.      To be able to use the Cash Flow Statement to evaluate a company.

Course Outline
I.      PRIMARY PURPOSE OF THE CASH FLOW STATEMENT
A.      Answer the basic questions:
i.      Where did the cash come from during the period?
ii.     What was the cash used for during the period?
iii.    What was the change in the cash balance during the period?
B.      Illustrate the Types of Cash Inflows and Outflows under:
i.      Operating Activities
ii.     Investing Activities
iii.    Financing Activities
II.     DISCUSS THE STEPS IN PREPARING THE CASH FLOW STATEMENT
A.      Discuss the different methods in preparing the Cash Flow Statement
B.      Enumerate the data needed to prepare the Cash Flow Statement:
i.      Comparative Balance Sheet (current year and previous year)
ii.     Income Statement for the period
iii.    Other transactions that affect how the cash was provided or used
during the period
C.      Discuss the steps in preparing a Cash Flow Statement
III.    HOW TO USE THE CASH FLOW STATEMENT IN EVALUATING A COMPANY
A.      Discuss the various ratios as a tool to analyze a company.
i.      Assessing Liquidity, Solvency, and Profitability using Cash Flow Statement
B.      What is free cash flow?
IV.     VARIOUS EXERCISES

ONLINE REGISTRATION
https://forms.gle/gJQo6K5g9tVSi6df6

CAMELS Rating Analysis Training – Feb 06-07 in RBAP Intramuros

Training on CAMELS RATING ANALYSIS: How to Balance and Improve

Date: Feb 06-07, 2020 (Thu-Fri)
Venue: Bayanihan Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
MR. NORBERTO BABONG, CPA
Bank Consultant, Compliance Officer –Trainer/Facilitator

SEMINAR FEE
1. For Member –  P4,800/per person
2. Non-Member/Delinquent – P5,300 / per person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,400.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

DEADLINE TO SUBMIT REGISTRATION: January 31, 2020

Course Objectives

1) Understand the CAMELS Rating?
2.Explain the components of CAMELS Rating – What they mean and why they
matter?
3.Comprehend the Advantages and Disadvantages of CAMELS Rating – will it ;
4.Know How to Balance and Improve the CAMELS Rating of their respective
Banks;
5.Appreciate the Techniques on How to Manage the BSP and PDIC Examinations;
6. Know the common BSP and PDIC Examinations’ Issues/Findings and How to
Properly

Expected Participants
Board of Directors, Senior Managers, Compliance Officers and Internal
Auditors of the member-banks of RBAP

Methodology
Lecture; Audio & Video (A/V) presentation; andGroup Learning Activities
(GLA):Compute the CAMELS Rating of your Bank

Overview

The course is intended to provide our participants an awareness and
understanding of the issues considered by the BSP Bangko Sentral ng
Pilipinas (BSP) and Philippine Deposit Insurance Corporation (PDIC)
Examiners in assessing a Bank’s financial condition including assigning a
CAMELS rating.

Course Outline

A. What is CAMELS Rating System?
B. Components of CAMELS Rating System. What do they mean and why they matter?
C. Advantages & Disadvantages of CAMELS Rating.
D. Why CAMELS Rating Failed to Recognize the Weaknesses of Banks?
E. How to Balance and Improve your Bank’s CAMELS Rating (the 6 components)
E. Techniques on How to Manage the BSP and PDIC Examinations
F. Common BSP and PDIC Examinations’ Issues/Findings and How to Address
them properly

ONLINE REGISTRATION
https://forms.gle/CEiM655gRJ1Ao2ks7

Strategic Marketing for Banks Training – Feb 13-14 in RBAP Intramuros

STRATEGIC MARKETING FOR BANKS TRAINING

Date: Feb. 13-14, 2020 (Thu-Fri.)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSONS
Ms. Alice P. Liboon, MAEcon
– Corporate Banker & SME  Consultant/Trainer
Emmanuel Gervacio
– Corporate Banker, Trainer & Consultant

SEMINAR FEE
1. For Member only – P5,300 /person
2. Non-Member/Delinquent – P5,800 / person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,400.00 per participant.
Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
Compliance Officer, Senior, President, & Middle Level Officers /  Internal
Auditors

DEADLINE TO SUBMIT REGISTRATION: Jan 06, 2020.

Course Overview & Objective:
To establish the rationale, relevance and need for marketing in the
banking environment.
* Marketing of bank products and services; *Market segmentation and target
marketing,
* Client engagement and customer values; *Market strategy, concept and
process

1Appreciate the role of marketing for banks.
2. Learn to do market scanning and target potential accounts.
3. Develop products and services for target customers and improve account
solicitation with techniques on winning and retaining clients.
4. Formulate a marketing strategy for the bank’s business and portfolio.
Course Outline

First Day
I. Definition of Marketing; principles and the marketing process.
*Understanding the bank’s market and creating customer value
*Importance of brand image and consideration of niche banking
*Market segmentation and target marketing.
II. Marketing factors (4P’s) and marketing channels;
*Implications for the local banking environment
III. Developing the market mix – impact of the digital age and technology
IV. Financial Service marketing: aspects and challenges
V. Formulating a customer value-driven marketing strategy

Second Day
VI. Client prospecting, identification, sourcing, and solicitation.
*Synchronizing target market
*Review of existing policies, present portfolio, market segmentation.
*Review of acceptable risks
* Review of existing bank products versus perceived market demands
*Role of pro-active product development
*Set-up budget, income and performance
VII. Sourcing potential accounts
* Mining present database
*Referrals from existing clients
VIII. Building up of potential clients
*Linkages from local industry associations
IX Loan Documentation
X. Case works, role playing

ONLINE REGISTRATION
https://forms.gle/MKWiWytVTsbgn4qN7

Credit & Collection Seminar – Jan 29 in RBAP Intramuros

CREDIT & COLLECTION SEMINAR

Date: Jan. 29, 20 (Wednesday)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
GARY JOSEPH C. SANTOS, LLB
Trainer in Credit & Collection and Small Claims Cases/Court, Consultant
for Various Lending, Distribution, Real Estate and Transportation Firms

SEMINAR FEE
1. For Member= P3,500
2. Non-Member/Delinquent -P4,000

MODE OF PAYMENT
Check payable to:
Rural Bankers Research & Development Foundation Inc.
Non-Refundable commitment fee of P1,800.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
Head of Credit, Loan Officer, Microfinance Officer, Credit, Billing and
Collection Supervisors and Managers, Finance Officers and CIs

DEADLINE TO SUBMIT REGISTRATION: JAN 17, 2020

Overview
An efficient Credit & Collection Team improves asset quality and realizes
profit, not to mention its vital role in minimizing risk of monetary
losses brought by costly collection and litigation expense. The seminar
hopes to realize the participants that there is more in Collection than
just collecting money.

Objectives
At the end of the Seminar, participants are expected to:
•Draft or improve existing Credit and Collection Policies, Procedure and
Guidelines
•Strengthen Credit Evaluation and Risk Management Practices (BSP Cir. 855)
•Be able to minimize risk in granting credit
•What to look at in evaluating credit application
•Know the Key Result Areas of Credit and Collection
•Avoid loop holes in implementing Legal Remedies
•Know the appropriate Legal Remedy for a particular portfolio
•Know the Best Practices in Credit and Collection

Course Outline

1) Highlights of Data Privacy Act of 2012
a)Relevance of DPA to Businesses
b)As to what kind of data DPA applies
c)Processing of personal information

2) Credit Management
a)Nature of Credit
b)Importance of Credit and Collection
c)Six Cs of Credit/Basis of Granting Credit
d)Know Your Client
e)Importance of Credit Evaluation
f)How to evaluate credit worthiness
3) Concept of Collection Management
a)Basis of collection
b) Pre-delinquency activities
c)Minimum collection activities
d)Bucketing your receivables
e)Tele collection techniques
f)Demand Letter Essential Contents

4) Legal Remedies
a)Legal vs Remedial Management
b)BSP Ci 454-2004 -unfair collection practices act
•Case studies – workshop

ONLINE REGISTRATION
https://forms.gle/ooYRRwUwFjonfyo47

Financial Statement Analysis – A Tool in Credit Decision Making – Jan 30-31 in RBAP Intramuos

FINANCIAL STATEMENT ANALYSIS – A TOOL IN CREDIT DECISION MAKING

Date: Jan 30-31, 2020 (Thu.-Fri.)
Venue: Bayanihan Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON

Ms. Maria Julma M. Jongco
– Financial Services Advisor/Consultant –(Bank, Insurance & SME), Trainer

SEMINAR FEE
1. For Member  – P4,800 /person
2. Non-Member/Delinquent –  P5,300/person

MODE OF PAYMENT
Check payable to:
Rural Bankers Research & Development Foundation Inc.
To reserve slot, a Non-Refundable commitment fee of P2,400.00 /pax is
required, but its deducted from the total registration fee.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax (02) 8527-2969 /8527-2980

DEADLINE TO SUBMIT REGISTRATION: Jan 17, 2020.

This course will provide concepts, tools and techniques in analyzing
financial statement. The goal is to assist credit or investment decision
makers on their credit evaluation analysis.

Course Objectives
•General concepts on tools and techniques in financial report analysis and
their application to specific cases
•Recognize the interrelationships among the relationships among the
numbers in the financial statements using spreadsheet template
•Draw intelligent conclusions on the results of financial performance.

Methodologies
The course will use combination of lecture, hands on spreadsheet tutorial,
financial statement preparation and analysis from various sample business
cases

Expected Participants
Marketing & Business Dev. Officer, Loan Officers, Account Officers,
Remedial & Credit Officers, Branch Managers

DAY 1
General Accounting concepts and principles relevant to financial
analysis.
Critical areas in evaluating financial statements.
Understanding financial statements.
Red flags/Danger signs and how to recognize them
Sample FS discussion.
Techniques used in analyzing financial statements
General Framework and limitations in analysis
Financial ratios and their relevance
Horizontal and vertical analysis

DAY 2
Financial Statements and their relationships through spreadsheet exercises.
Financial Analysis exercises.
Business Case and Application of Financial Statement Review and analysis.
* to gain a solid understanding of financial statements

ONLINE REGISTRATION
https://forms.gle/qXWksWYvKYRSHSVH6

Risk-Based Methodology Seminar – Jan 17-18 2020 in RBAP Intramuros

RISK-BASED AUDIT METHODOLOGY SEMINAR

SCHEDULE
Date: Jan 17-18, 2020 (Fri-Sat.)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
MR. GIL M. SORITA,CPA,CIA,CISA, MBA
Bank Executive Officer, Accredited External Quality Assurance Validator
for Internal Audit Activity

SEMINAR FEE
1. For Member  – P5,000 /person
2. Non-Member/Delinquent – P5,500/person

MODE OF PAYMENT
Check payable to:
Rural Bankers Research & Development Foundation Inc.

To reserve slot, a Non-Refundable commitment fee of P2,500.00 /pax is
required, but its deducted from the total registration fee.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
Compliance Officer, Internal Auditor, Risk Management Manager, Credit Risk
Officer, Risk Management Committee –Director, President, Branch Managers

DEADLINE TO SUBMIT REGISTRATION: Jan 10, 2020.

I.         Objectives
This seminar-workshop aims to help participants understand the role of
internal audit function in the Bank and how to implement, manage and
benefit from risk based auditing methodology.

At the end of the seminar –workshop, it is expected that the participants:
•Appreciate the rationale of adopting of risk-based internal audit
methodology
•Understand the requirements of the BSP on internal audit function
•Understand the International Professional Practice Framework on Internal
Auditing
•Recognize the role of internal audit in corporate governance, risk
management and controls
•Comprehend the Internal Control Framework
•Understand the process of developing and implementing a risk-based
internal audit methodology
Requirements:
1) Laptop
2) Prior to the attendance to the seminar-works, the participants are
expected to have studied/read the following documents pertaining to their
Bank, to wit:
Strategic Plans and Programs /Mission/Vision Statement (if any)
Organizational Structure
Manual of Operation
Latest BSP Results of Examination
Latest Audited Financial Statement

Course Outline
Why adopt risk-based audit methodology?
What is a risk-based audit methodology?
International Professional Practice Framework on Internal Auditing
(Definition, Code of Ethics, Intl. Standard Professional Practice on
Internal Auditing)
BSP’s requirement on Internal Audit Function vis-à-vis Nature of Work of
Internal Audit Activity based on ISPPIA
Governance, risk management and controls
COSO Internal Control Framework
Strategic Planning
Engagement Planning
Performing the Engagement
Communicating Results
Monitoring Progress

ONLINE REGISTRATION
https://forms.gle/4z7XDEEydfGBTa6b7

Basic Corporate Governance for RB Directors – Dec 16-17 in RBAP Intramuros

BASIC CORPORATE GOVERNANCE FOR BANK DIRECTORS SEMINAR-WORKSHOP

Date: Dec. 16-17, 2019 (Mon-Tue)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSONS

Ms. Ma. Corazon Guerrero
Former Asst. Gov. – BSP
Mr. Fernando A. Caballa
Former Dir.  Of ISD-I, BSP

SEMINAR FEE
1. Member – P6,200 / pax
2. Non-Member/Delinquent – P6,700 / pax

MODE OF PAYMENT
Check payable to:
Rural Bankers Research & Development Foundation Inc.
Non-Refundable commitment fee of P3,200.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
Chairman, Presidents & CEOs, Directors, General Managers, Stockholders &
Compliance Officers

DEADLINE TO SUBMIT REGISTRATION: Dec. 10, 2019

Course Objectives
1 Pursuant to the following BSP Circulars
a)Cir. No. 296 prescribing the minimum qualifications of a bank director,
b)Circulars No. 749 and 969 enhanced Corporate Governance sets new
guidelines in Financial Institutions”.
• To gain comprehensive understanding of:
a. the principles of Good Corporate Governance;
b. understand the value of their roles in promoting it in respective
financial institutions; and
c. its significance in maintaining the stability of the financial system

Course Outline

I. Concepts & Theory
Overview of Good Corporate Governance

a. Definition
b.  Importance of Good Corporate
Governance in the Financial System
c.   Role of Stakeholders

II. Board’s Qualifications
II. Board’s Overall Responsibilities
III. Board’s Own Structures and Practices
IV. Senior Management
V. Governance of Group Structures
a. Governance for Family-owned Banks
b. Shareholder Activism

IV. Risk Management Function
VII. Risk Management Process
VIII. Risk Communication:
a. Internal Control
b. External Control

IX. Compliance
X. Internal Audit
XI. Compensation
XII. Disclosure and Transparency
XIII.  Role of Supervisors
XIV.  Group Case Studies & Discussions

ONLINE REGISTRATION
https://forms.gle/5Kzn59iNUCv2ec747

AMLA Seminar – Dec 11 in RBAP Intramuros

AMLA SEMINAR
Cir. 950: Updated AML Rules and Regulations

SCHEDULE
Date: Dec. 11, 2019 (Wed)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

Resource Persons:
May Mariano  –BO V
Mary Aileen Padilla –BOV
FSID, Banko Sentral ng Pilipinas

SEMINAR FEE
1. For Member  – P3,000.00
2. Non-Member/Delinquent –P3,500.00

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.
To reserve slot, a Non-Refundable commitment fee of P1,500.00 /pax is
required, but its deducted from the total registration fee.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

DEADLINE TO SUBMIT REGISTRATION: December 06, 2019.

Seminar Methodologies
Lecture /Discussions and Workshop
Expected Participants
President, Directors, Compliance Officer, Internal Auditors,
Managers, Tellers, Cashiers & Loan Officers

Course Outline
I.AMLC and Functions
II.AML Act and Its Amendments
III.Phil. Legal Framework
*Cir. No. 706 (Updated AML Rules and Regulations)
* Cir. No. 950 UARR, as Amended
* Memorandum No. M-2012 -017
IV.     R.A. No. 0167 Salient Features
& R.A. No. 10365 Salient Features
V.Money Laundering Offense and Penalties
VI.AML Rules and Regulations, as Amended
*Amendments to Circular No. 706
*Legal Basis of AML Rules
* Policies of the State
*Coverage:
– BSP Covered Persons
-AML Risk Management
-Customer Identification Process
VII.AML Risk Rating System AML Risk Rating System
VIII.Question and Answer

ONLINE REGISTRATION

https://forms.gle/8jdSc6UryAgXJYqF6

Signature Verification & Forgery Detection Seminar -Dec 12 – RBAP Intramuros

SIGNATURE VERIFICATION, BANK FRAUD AND FORGERY DETECTION SEMINAR

Date: Dec. 12, 2019 (Thu)
Venue: RBAP, Intramuros, Manila
Time: 8:30am to 5:00pm

Resource Person:
Ms. Jennifer Dominguez
Question Document Examiners, NBI

SEMINAR FEE
1. For Member  – P3,000
2. Non-Member/Delinquent – P3,500
MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

To reserve slot, a Non-Refundable commitment fee of P1,500.00 /pax is
required, but its deducted from the total registration fee.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

DEADLINE TO SUBMIT

Objective
For the participants to be aware of the significance of handwriting
identification and other aspects of questioned documents examination to
related areas in their chosen field;

Seminar Methodologies
Lecture, Discussions and Workshops

Expected Participants
Bank Teller, Cashier, Account Officers, Loan Officers

Course Outline
Module 1: Signature Verification and Forgery Detection
a.  Handwriting Impressions
i) Manual operation of the hand and the brain
b. Typewriting and Printing Impressions

ii) Machine produced impressions
iii) Miscellaneous Aspects
iv) Alterations
v) Sequence of strokes, etc

Module 2: Fraud Detection and Prevention
a.Elements of Fraud
b.Prevention Techniques
c. Internal Control System

ONLINE REGISTRATION
https://forms.gle/y8wettpsFJCS3DFy7

Basic Course on Cashiering – Dec 13 in RBAP Intramuros

Basic Course on Cashiering

Date: Dec. 13, 2019 (Friday)
Venue: RBAP, Intramuros, Manila
Time: 8:30am to 5:00pm

Resource Person:
Ms. Victoria Palanca
Branch Bank Head, Trainer & Consultant

Seminar Fee:
MEMBER ONLY
1. Member – P3,200
2. Non-Member/Delinquent – P3,700

Mode of Payment

A Non-Refundable commitment fee of P1,600.00 per participant.
Bank account (LBP – Intramuros Branch Savings Account Number 0012-1046-26).
Proof of payment fax to (02) 527-2980.
Check payments, should be payable to (RBRDFI).

Training Policies:

1.Reserve first with RBAP-RBRDFI your training slot, and wait for
RBAP-RBRDFI confirmation of your reservation. Thereafter, you may deposit
the Registration Fees, book ticket (airline) and secure accommodations.

RBAP-RBRDFI will not be responsible for any damage caused by unconfirmed
reservation (s).

Likewise, once training is FULL, RBAP-RBRDFI has the right to refuse
participation or reimbursement on any damage brought by unconfirmed
reservations.

Deadline for submission of registration is not later that December 06, 2019.

2.Reservation via telephone conversation is accepted. However,
Registration Form and fee must be settled 10 days prior the seminar date
or December 01, 2019. Otherwise, reservation is considered cancelled.
3.Cancellation Policy: – This will apply to non-subsidized training fee.
a)10 days prior the seminar date is entitled for a full refund. *Regular
Rate only
b)3 days prior to the seminar date is entitled for a half refund * Regular
Rate only
c)Participants who have paid but failed to show up for the seminar will
only be entitled to a rebate of 50% of the total registration fee.
(Regular Rate only)
d)For special cases (health, accident etc.), kindly coordinate with RBRDFI
staff for refund procedures and requirements.

Seminar Methodologies

Lecturettes, Workshops, Discussions / Best Practices

Expected Participants

Tellers, Account Specialists, Cashiers

Objectives
At the end of the one-day session, participants should be able to:

I.Identify and apply concept and policies in branch operations in
performing the Cashier function to manage risk and customer satisfaction
effectively.
II.Describe basic policies and procedures in relation to the Cashiering
function.
III.Develop process that will prevent missing out on important
task/activity of a Cashier to manage risk.
IV.Conceptualize an action plan in managing the overall performance of the
branch in relation to Cashiering function.
V.Identify and evaluate critical areas in branch operations and come up
with safety measures to manage risk.
VI.Course Outline
I.Role of a Cashier
II.Managing Risk
III.Cash Management Operations
IV.Tellering Operations
V.New Accounts

ONLINE REGISTRATION
https://forms.gle/ExM5x2KYPD4LnV5f6

1-Day Briefing on BSP Prudential Reporting – FRP&CAR- Dec 05 & 06 in Diamond Hotel

One-Day Briefing on: 
Strengthening BSP Reportorial Procedures: FRP and CAR

The Bangko Sentral ng Pilipinas, through the Financial Supervision
Department (FSD) and Department of Supervisory Analytics (DSA) and in
partnership with the Rural Bankers Association of the Philippines (RBAP)
invite you to attend the One-Day Briefing on Strengthening Prudential
Reporting: FRP, CAR and Other Periodical Reporting

DATE  & VENUE
***PLEASE USE Confirmation Form based on preferred batch.

BATCH 1   Dec 05, 2019 (Thursday)
BATCH 2   Dec. 06, 2019 (Friday)
Time: 08:30 AM – 05:00PM

DIAMOND HOTEL
2/F Onyx Jade Room
Diamond Hotel, Renaissance Garden,
Roxas Blvd. cor. Dr. Quintos St., Ermita, Manila

REGISTRATION FEE
MEMBER –     PhP 2,700.00 /pax
NON-MEMBER   PhP 3,200/pax

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 8527-2969 /8527-298
RESOURCE SPEAKERS

Bangko Sentral ng Pilipinas

LORNA RAMOLETE – Acting Dep. Dir, FSD IIII

SHERWIN CASTILLO – Manager. FSD II

ANN CLAUDETTE SAMIA -Acting Manager, DSA

FLORGELA  ROQUE  -Acting Manager, DSA

ALDRIN JAVIER – Dep. Director, FSD IV
Coordinator

TOPICS

1. Financial Reporting Package updates
* Supervisory Process
2. Capital Adequacy Ratio (CAR) reporting
3.BSP Supervisory Enforcement Policy
* BSP Cir. 963 (Bank Responsibility for the Generation and Timely
Submission of Required Reports and Common Errors
4.Expectations on Compliance
* Question and Answer
with the Single Borrowers Limit (SBL)

EXPECTED PARTICIPANTS:
Compliance Officers, Bookkeeper, Auditor, Internal Audit, Branch Manager,
IT Officer, Risk Manager, and President

ONLINE REGISTRATION
Batch 1 –

https://forms.gle/FFLphKpaKh3rtzXF7

Batch 2 –

https://forms.gle/GSR8pxEk7R6nxFYR9

Advanced Corporate Governance Seminar – Nov 27-29, 2019 in RBAP Intramuros

Dear Rural Bankers:

The Rural Bankers Research and Development Foundation Inc. (RBRDFI), in
partnership with the Institute of Corporate Directors (ICD) and the
Countryside Financial Institutions Enhancement Program (CFIEP), is pleased
to invite you to participate in the Advance Corporate Governance Course
(Professional Directors Program for Rural Banks) which will be held on
November 27-29, 2019 (Wednesday to Friday) at Bayanihan Hall, RBAP Bldg.,
Intramuros, Manila.

The Bangko Sentral ng Pilipinas notes that one of the major reasons why
rural banks fail is due to the absence of a solid governance structure.
Your Foundation collaborated with ICD to design a condensed version of
their Professional Directors Program with the end-goal of strengthening
your respective institutions. Attached to this letter is a one-page
overview of the course.

Registration Fee with RBRDFI negotiated cost of RBRDFI (Please pay the
FULL amount first, we will refund after the seminar)  Php 14,900.00

ICD Public Seminars Cost PhP 70,000++ individually

Subsidy from CFIEP 1. Will be granted to only one (1) qualified
participant of each RB who will be able to complete all the sessions for
three (3) days.  2. The refund will be deposited to the RB, three (3)
weeks after the seminar.  3. Subsidy may be availed by those who have not
participated in the ACGC in 2017-2018.  Php 10,483.20

Actual Seminar Cost  (After the CFIEP subsidy, for 3days seminar,
inclusive of the manual, workshop materials and meals (two snack/s and
lunch) for the duration of the seminar) Php4,416.80

As a course pre-requisite, all participants must have completed at least
the Basic Corporate Governance Course for Bank Directors given by either
the RBRDFI or any BSP-accredited training institution. A copy of your
certificate of completion of the required course must be submitted to
RBRDFI upon registration.

Register thru this link-
https://forms.gle/ZghpsdyJUNt7XGG58

Payment must be deposited through RBRDFI Land Bank of the Philippines
(Intramuros Branch) Savings Account Number 0012-1046-26 on or before
November 20, 2019 (Wednesday).

Should you have questions or concerns, you may email Ms. Grace Estira
(gracedestira@gmail.com) or call (02) 5272972 / 0917-871-3509.

We’re looking forward to your active participation. Thank you.

Credit Risk-Rating Provisioning & Loan Pricing Training – Nov 14-15 in RBAP Intramuros

CREDIT RISK-RATING, PROVISIONING AND LOAN PRICING TRAINING

Date: Nov. 14-15, 2019 (Thu-Fri.)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSONS
Mr. Emmanuel Gervacio
– Corporate Banker, Trainer & Consultant

SEMINAR FEE
1. For Member only – P5,300 /person
2. Non-Member/Delinquent – P5,800 / person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,400.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

DEADLINE TO SUBMIT REGISTRATION: November 08, 2019.

Course Overview & Objective:
To strengthen and review the framework of Credit Risk Rating, Loan
Provisioning and Pricing in the banking environment. Knowledge: Concept of
Credit Risk and Regulations; Quantification of Risk and Provisioning and
Risk-based pricing and account profitability.

1. Acquire a deeper understanding of Credit Risk Principles.
2. Set-up or refresh internal loan provisioning guidelines.
3. Understand loan pricing techniques and develop competitive loan pricing.

EXPECTED PARTICIPANTS
Bank Managers, Compliance Officer, Senior, Account/Relationship Officers,
Risk Officers, Credit and Loan Officers

Course Outline

First Day

I. A Background on Risk-Based Lending Concepts:
*BASEL Accords
*BSP Regulations
II. Review: the concept of Risk vs Return, Types of Lending Risk
III. Computing Borrower Risk and Loan Provisioning
IV. Exercises on Risk Rating and Provisioning
VI. Principles of Loan Pricing
*Risk Based Pricing
*Factors in Pricing of Loans
VII. Account Profitability and Competitive Pricing Strategies
IX Exercises in Pricing and Account Profitability

ONLINE REGISTRATION
https://forms.gle/3DhugPVBq1YCawX27