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Credit & Collection Management – July 20, 2016

Date: July 20, 2016 (Wednesday)
Venue: Gov. Licaros Hall, RBAP Bldg, Intramuros, Manila
Time: 8:30am to 5:00pm

Resource Person:
MR. GARY JOSEPH C. SANTOS, LLB
Trainer in Credit & Collection and Small Claims Cases/Court, Consultant
for Various Lending, Distribution, Real Estate and Transportation Firms

Seminar Fee:

1. Early bird – P2,300
(on or before July 01, 2016)
2. Regular Rate – P2,600 (After July 01, 2016)
3. Non-Member/Delinquent – P3,120
Mode of Payment

• P1,300.00 – Non-Refundable commitment fee per participant.
• Account Name RBRDFI
LBP – Intramuros Branch
• Savings Account No. 0012-1046-26).
• Proof of payment fax to (02) 527-2980.
• Check payments, should be payable to (RBRDFI).

Overview

An efficient Credit & Collection Team improves asset quality and realize
profit, not to mention its vital role in minimizing risk of monetary
losses brought by costly collection and litigation expense. The seminar
hopes to realize the participants that there is more in Collection than
just collecting money.

Objectives
At the end of the Seminar, participants are expected to:
• Draft or improve existing Credit and Collection Policies, Procedure and
Guidelines
• Strengthen Credit Evaluation and Risk Management Practices (BSP Cir. 855)
• Be able to minimize risk in granting credit
• What to look at in evaluating credit application
• Know the Key Result Areas of Credit and Collection
• Avoid loop holes in implementing Legal Remedies
• Know the appropriate Legal Remedy for a particular portfolio
• Know the Best Practices in Credit and Collection
.
Seminar Methodologies

Lectures & Principles, Actual Application, War Stories and Applicable
doctrines decided by Supreme Court of the Philippines

Expected Participants

Head of Credit Department, Loan Officer, Microfinance Officer, Credit,
Billing and Collection Supervisors and Managers, Finance Officers and CIs

COURSE OUTLINE

Course Outline

1) Credit Management

a) Nature of Credit
b) Importance of Credit and Collection

c) Six Cs of Credit/ Basis of Granting Credit
d) Establishing an Appropriate Credit Risk
e) Sound Credit Granting Process
f) Maintaining an Appropriate Credit Admin, Measurement and Monitoring Process
g) Maintaining an Appropriate Credit Control Process

2) Collection Management

a) Concept of Collection Management
b) Basis of Collection
c) Bucketing your receivables
d) Pre Delinquency Activities
e) Collection Activities
f) Tele Collection Techniques
g) Demand Letters –Essential contents
h) Legal Remedies

Download the Confirmation sheet in PDF

Internal Audit Training -A Practical Approach – July 08-09, 2015

Date: July 08-09, 2016 (Friday-Saturday)
Venue: Gov. Licaros Hall, RBAP, Intramuros, Manila
Time: 8:30am to 5:00pm
Resource Person:
RESOURCE PERSON
MR. GIL M. SORITA, CPA, CIA,CISA, MBA
Bank Executive Officer, Accredited External Quality Assurance Validator
for Internal Audit Activity

Seminar Fee:
MEMBER ONLY
1. Early bird – P4, 500 (on or before Jun. 17, 2016)
2. Regular Rate – P4, 800 (After Jun. 17, 2016)

Non-Member/Delinquent – P5,760

Mode of Payment

• A Non-Refundable commitment fee of P2,400.00 per participant.
• Bank account (LBP – Intramuros Branch Savings Account Number 0012-1046-26).
• Proof of payment fax to (02) 527-2980.
• Check payments, should be payable to (RBRDFI).

Seminar Methodologies

Lecture, Discussions and Practical Activities / Simulations. The lecture
provides practical concepts.

Expected Participants

Internal Auditor, Bookkeeper, Compliance Officer, Risk Management
Committee –Director, President, Branch Managers

I. Objectives
1) To recognize and emphasize the importance of control points/processes.
a. Learn practical applications of audit and internal control
procedures.
b. Identify and be able to implement key infrastructure policies,
procedures and processes.
2)To meet BSP’s expectation on bank’s internal audit department
3)To complement risk based auditing

COURSE OUTLINE

Overview of the principles
➢ A. BSP expectations relevant to the internal audit function
1. The internal audit function (BSP 499 s.2005)
2. Key features of the internal audit function
3. Qualification Standards of the Internal Auditor
4. Scope of activity
5. Corporate governance considerations
6. The internal audit charter
➢ B. International Standards for the Professional Practice of
Internal Auditing (Standards)
➢ C. Definition of Internal Auditing
➢ D. Code of Ethics
➢ E. Development of Internal Audit Strategic Plan
➢ F. Difference between Internal and External audit
➢ G. Managing the Internal Audit Department
➢ H. Audit Objectives and the Audit Process
➢ I. Planning the Audit
a. Introduction
b. Preliminary Survey
c. Development of an overall audit plan
d. Co-coordinating the work to be performed

➢ J. Establishing the Degree of Reliance on Internal Control
a. Introduction
b. Identifying, documenting and testing control procedures
c. Examples of controls
d. Inherent limitations of internal control
e. Considering the influence of environmental factors
f. Determining the nature, timing and extent of substantive tests
➢ K. Performing Substantive Procedures
a. Introduction
b. Audit techniques
c. Specific substantive procedure considerations
➢ L. Communicating Results
a. Audit Findings
b. Audit Report
➢ M. Monitoring Progress

Download the Confirmation Sheet in PDF

63rd Annual National Convention Program

CLOSED – Corporate Governance for Bank Directors Seminar -May 19-20, 2016

FOR : ALL PARTICIPATING RURAL BANKS

SUBJECT : BASIC COURSE ON CORPORATE GOVERNANCE FOR BANK DIRECTORS

The Rural Bankers Association of the Philippines (RBAP), through the Rural Bankers’ Research and Development Foundation, Inc. (RBRDFI) is pleased to announce that it will conduct the seminar-workshop described below as part of its continuing strategy to strengthen the rural banking industry:

Course Title
Basic Course on Corporate Governance For Bank Directors

Training Venue
Gov. Licaros Hall, RBAP Bdlg., A. Soriano Ave. cor. Arzobispo, St.,
Intramuros, Manila

Date and Duration

May 19-20, 2016 (Thursday -Friday) 2 days (8:30AM-5:00PM)

Pursuant to the following BSP Circulars
a) Cir. No. 296 prescribing the minimum qualifications of a bank director,
a director ‘must have attended a special seminar for board of directors conducted or accredited by BSP…That incumbent directors as well as those who will be elected…must attend said seminar within a period of six (6) months…from the date of their election,

b) Circulars No. 749 and 757 sets new guidelines in strengthening the
Corporate Governance in Financial Institutions”.

Registration Fee
a) For Members Only
Early bird rate of Five Thousand Two Hundred Pesos only (P5, 200.00)/ per
registrant on or before April 20, 2016

b) Five Thousand Eight Hundred Pesos only (P5, 800.00)/ per registrant after
April 20, 2016.

c) Six Thousand Nine Hundred Sixty Pesos only (P6, 960.00).♣
Non-member rural banks. To avail of the regular registration fee,
non-member banks are encouraged to apply for membership with RBAP/RBRDFI.

Please call RBAP for details.

Training Policies:

1. Before you deposit the registration fees, book your ticket (airline)
and secure accommodations, confirm first with RBAP-RBRDFI your training slot, and wait for RBAP-RBRDFI acknowledgement on such reservation.

RBAP-RBRDFI will not be liable for any damage caused by unconfirmed reservation(s). Likewise, once training is FULL, RBAP-RBRDFI has the right to refuse participation or reimbursement on any damage brought by unconfirmed reservations.

2. Deadline for submission of registration is not later that May 13, 2016.

3. A Non-Refundable commitment fee of P2, 900.00 per participant. Payments can be remitted to the Rural Bankers Research and Development Foundation, Inc. bank account (Land Bank of the Philippines – Intramuros Branch Savings Account Number 0012-1046-26). Proof of payment (i.e., deposit slip) should be sent immediately verification at (02) 527-2980. Check payments, should be payable to Rural Bankers Research and Development Foundation, Inc. (RBRDFI)

4. Reservation via telephone conversation is accepted. However,
Registration Form and fee must be settled 10 days prior the seminar date or May 06, 2016. Otherwise, reservation is considered cancelled.

5. Cancellation Policy: –
a) 10 days prior the seminar date is entitled for a full refund. *Regular
Rate only
b) 3 days prior to the seminar date is entitled for a half refund *
Regular Rate only
c) Participants who have paid but failed to show up for the seminar will
only be entitled to a rebate of 50% of the total registration fee.
(Regular Rate only)
d) For special cases (health, accident etc.), kindly coordinate with
RBRDFI staff for refund procedures and requirements.

Download the Confirmation Sheet in PDF

CLOSED – AMLA Seminar -May 18, 2016

AMLA Seminar: Briefing on BSP Cir.706 Updated AML Rules and Regulations

Date: May 18, 2016 (Wednesday)
Venue: Gov. Licaros Hall, RBAP Bldg, Intramuros, Manila
Time: 8:30am to 5:00pm

Resource Persons:
Ms. Heidi Gang-Ang, Manager
Ms. Rayanne S. Tindoc-Reynoso, BO-II
AMLSG , Banko Sentral ng Pilipinas

Seminar Fee:

1. Early bird – P1,900 (on or before Apr 29)
2. Regular Rate – P2,300 (After Apr. 29, 2016)
3. Non-Member/Delinquent – P2,760

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P1,500.00 per participant.

Bank: LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax (02) 527-2969 /527-2980

Seminar Methodologies

Lecture and Discussions

Expected Participants

President, Directors, Compliance Officer, Internal Auditors, Managers,
Tellers, Loan Officers

Course Outline
I. Review of Highlights of Circular No. 706
II. Background on the amendments
III. Amendments to Circular No. 706
IV. AML Risk Rating System
V. Question and Answer

Download the Confirmation Sheet in PDF

CLOSED – Risk Based Audit Methodology – May 13-14, 2016

SCHEDULE
Date: May 13-14, 2016 (Fri-Sat.)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm
RESOURCE PERSON
MR. GIL M. SORITA, CPA, CIA,CISA, MBA
Bank Executive Officer, Accredited External
Quality Assurance Validator for Internal Audit Activity

SEMINAR FEE
1. For Member only
a. Early bird – P4,500 (on or before Apr 29 2015)
b. Regular Rate – P4,800 (After Apr 29 2015)

2. Non-Member/Delinquent – P5,520

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,400.00 per participant.

Bank: LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
Compliance Officer, Internal Auditor, Risk Management Manager, Credit Risk Officer, Risk Management Committee –Director, President, Branch Managers

DEADLINE TO SUBMIT REGISTRATION: May 10, 2016.

Download the Confirmation Sheet in PDF

CLOSED – Basic Course on Tellering -May 17, 2016

Date: May 17, 2016 (Tuesday)
Venue: RBAP, Intramuros, Manila
Time: 8:30am to 5:30pm
Resource Person:
Ms. Victoria Palanca
Branch Bank Head, Trainer & Consultant

Seminar Fee:
MEMBER ONLY
1. Early bird – P2,500 (on or before Apr 22, 2016)
2. Regular Rate – P2,800 (After Apr. 22, 2016)
Non-Member/Delinquent – P3,360

Mode of Payment

•A Non-Refundable commitment fee of P1400.00 per participant.
•Bank account (LBP – Intramuros Branch Savings Account Number 0012-1046-26).
•Proof of payment fax to (02) 527-2980.
•Check payments, should be payable to (RBRDFI).

Seminar Methodologies

Lecturettes, Workshops, Discussions / Best Practices

Expected Participants

Tellers, Account Specialists, Cashiers

Objectives
At the end of the one-day session, participants should be able to:

I. Classify his/her role and identify the main job of his/her position in conformity with bank rules and regulation.
II. Process transactions proficiently according to par policies and
procedures.
III. Adhere to established internal control measures in accepting,
sorting, and handling checks and cash
IV. Course Outline

I. The Teller
II. General Operations of Tellering
III. Documents on new accounts
IV. Tellers’ receiving functions
V. Negotiable Instruments Law
VI. Tellers’ paying functions
VII. Customer satisfaction
VIII. Curtailing frauds and mistakes

Download the Confirmation Sheet in PDF

CLOSED – Credit Risk Management Tools: BRR & FRR – May 27-28, 2016

Date: May 27 -28, 2016 (Fri. –Sat))
Venue: Gov. Licaros Hall, RBAP Bldg, Intramuros, Manila
Time: 8:30am to 5:00pm

Resource Person:

Ms. Celenita V. Francisco , CPA
Bank Executive (Credit Risk Officer),
Bank Consultant and Trainer

Seminar Fee:

1. Early bird – P4,500 (on or before April 29, 2016)
2. Regular Rate – P4,800 (After April 29, 2016)
3. Non-Member/Delinquent – P5,760
Mode of Payment
• P2,400.00 – Non-Refundable commitment fee per participant.
• Account Name RBRDFI LBP – Intramuros Branch
• Savings Account No. 0012-1046-26).
• Proof of payment fax to (02) 527-2980.
• Check payments, should be payable to (RBRDFI).

Seminar Methodologies

Lecture, Discussions and Workshop. The lecture will provide the requisite concepts on the topic while the workshop will provide an avenue to apply the concepts learned.

Expected Participants

President, BOD members, Senior & Middle Level Officers, Credit and Loans Head and Appraisal Department Heads and Business Loan/Business Development Officer.

I. Objectives
A. Exposures are appropriately identified, measured, monitored and controlled
B. To enhance the competency of loan officers in evaluating SME/ business loans by Introducing Internal Credit Risk Rating System using CAMP Analysis of Borrowers Risk Rating and Facility Risk Rating (FRR).

C. To provide tools of credit risk management of banks by demonstrating a sample of BRR scorecard applicable to rice production and Credit Risk Rating Scorecard applicable to other loans/borrowers in order comply with risk-based regulatory supervision by BSP.

D. To guide participants on how to “institutionalize” the use of the
Borrower Risk Rating and the Credit Risk Rating Systems in their
respective banks and to provide instruction on how to prepare a User’s Manual.

Course Outline

Part 1 – To inform the participants of what are the relevant regulations that will impact:
• the credit risk management of rural banks
• current practices of banks which are anathema to credit risk management
• what banks are doing to improve credit risk management;
• and what BSP expects from rural banks.

Part 2 – To introduce the CAMP Analysis of the Borrower Risk Rating System and the Facility Risk Rating System which is a scorecard applicable to SME businesses with at least 3 years existence and have financial statements for three (3) consecutive years.

a) What is Borrower Risk Rating (BRR)?
b)What is Facility Risk Rating?
c)What is CAMP Analysis?
d)Requirements to use BRR effectively.
e)Skills required evaluating loans using CAMP

Analysis. (Working knowledge of Financial Statements and Financial Analysis, Interview Techniques to gather financial information and Validation of Financial Information and Performance).

– There will be cases, which will allow participants to experience rating a borrower using CAMP Analysis.
-Based on the CAMP Analysis, a demonstration on how the BRR scorecard could be used in evaluating rice production projects/applications

Part 3 – To share a sample Credit Risk Rating (CRR) Scorecard using 3 C’s of Credit (Character, Capital and Capacity) to assess credit risk. Each rating parameter will be explained.

Concepts on the 5 C’s of Credit will be discussed. It has been observed that the CRR Scorecard has a wider applicability and use for most target clients of RBs.

Using a case study, participants will actually rate a borrower using the CRR

Part 4 –To give practical instruction on what are the steps in
“Institutionalizing an Internal Credit Risk Rating System” in a rural bank. This will involve creating an environment conducive to credit risk management starting from the Board: an organization responsive to a sound credit risk management; a sound credit granting process, maintenance of an appropriate credit administration, measurement and monitoring process; and maintaining an appropriate credit control process.

To guide participants in developing a User’s Manual for the BRR and the CRR Scorecards. BSP examiners require a User’s Manual before it considers a borrower’s/credit risk rating scorecard acceptable.

Download the Confirmation Sheet in PDF

CLOSED – Signature Verification Bank Fraud & Forgery Detection – May 12, 2016

Date: May 12, 2016 (Wednesday)
Venue: RBAP, Intramuros, Manila
Time: 8:30am to 5:30pm
Resource Person:
Ms. Jennifer Dominguez
Question Document Examiners, NBI

Seminar Fee:
MEMBER ONLY
1. Early bird – P2,300 (on or before Apr 22, 2016)
2. Regular Rate – P2,600 (after Apr. 22, 2016)
Non-Member/Delinquent – P3,120

Mode of Payment

• A Non-Refundable commitment fee of P1,300.00 per participant.
• Bank account (LBP – Intramuros Branch Savings Account Number 0012-1046-26).
• Proof of payment fax to (02) 527-2980.
• Check payments, should be payable to (RBRDFI).

Seminar Methodologies

Lecture, Discussions and Workshops

Expected Participants

Bank Teller, Cashier, Account Officers, Loan Officers

Objective
For the participants to be aware of the significance of handwriting
identification and other aspects of questioned documents examination to related areas in their chosen field;

Course Outline

Module 1: Signature Verification and Forgery Detection
a. Handwriting Impressions
1) Manual operation of the hand and the brain
b. Typewriting and Printing Impressions
2) Machine produced impressions

3) Miscellaneous Aspects
4) Alterations
5) Sequence of strokes, etc

Module 2: Fraud Detection and Prevention
a. Elements of Fraud
b. Prevention Techniques
c. Internal Control System

Download the Confirmation Sheet in PDF

CLOSED – Bank Security & Protection – May 04-05 2016

Date: May 04-05, 2016 (Wed-Thu.)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm
RESOURCE PERSON
Mr. Jason A. Domingo Intelligence Officer –II of NBI,
Trainer and Consultant for Banks Safety & Security Program

SEMINAR FEE
1. For Member only
a. Early bird – P4,500 (on or before Apr. 08,16)
b. Regular Rate – P4,800 (After Apr. 08,16)
2. Non-Member/Delinquent – P5,520

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,400.00 per participant.

Bank: LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
President, Director, Compliance Officer, Risk Management Manager,
Chief Security Officer, HR Manager, Branch Manager

DEADLINE TO SUBMIT REGISTRATION: April 29, 2016.

I. Objectives

For the participants to learn the Common Security Service Provision as provided in the Manual of Bank Regulations (MORB) as amended in BSP Circular No. 823, series of 2014.

At the end of the seminar, the participants are expected to:

1. Overview of the varied security concepts.

2. Provide participants a rounded picture of the
risk and entity or corporation such as bank faces and how to properly
conduct risk assessment and analysis through the physical examination of a facility and its operation.
3. Explain the minimum qualifications for a Bank Security Officer and a security consultant relative to the implementation of a comprehensive Bank Security Program.

4. Learn a comprehensive Security Assessment Plan as a basis for the Chief Security Officer in the discharge of his duties and responsibilities;

Course Outline

➢ Part I. Introduction
a. Aspect of Security
1.Assurance
2. Countermeasures
a. Security Survey & Risk Assessment and Analysis
b. Minimum Security Matters
3. Defense in –depth
4. Exploit]

➢ Part II. Bank Security Program
Guard System
Security Devices
Security Planning Consideration
Cash Transport
Cash Transport
➢ Bank Robbery Scenarios
➢ Basic Qualifications of a Bank Security Officer and Security
Consultant
➢ Workshop on preparation for the Bank Security Program

Download the Confirmation Sheet in PDF

Corporate Governance for Bank Directors Seminar -Mar 11-12, 2016

FOR : ALL PARTICIPATING RURAL BANKS

SUBJECT : BASIC COURSE ON CORPORATE GOVERNANCE FOR BANK DIRECTORS

The Rural Bankers Association of the Philippines (RBAP), through the Rural Bankers’ Research and Development Foundation, Inc. (RBRDFI) is pleased to announce that it will conduct the seminar-workshop described below as part of its continuing strategy to strengthen the rural banking industry:

Course Title

Basic Course on Corporate Governance For Bank Directors

Training Venue

Gov. Licaros Hall, RBAP Bdlg., A. Soriano Ave. cor. Arzobispo, St.,
Intramuros, Manila

Date and Duration

March 11-12, 2016 (Friday-Saturday)

2 days (8:30AM-5:00PM)

Pursuant to the following BSP Circulars
a) Cir. No. 296 prescribing the minimum qualifications of a bank director, a director ‘must have attended a special seminar for board of directors conducted or accredited by BSP…That incumbent directors as well as those who will be elected…must attend said seminar within a period of six (6) months…from the date of their election,

b) Circulars No. 749 and 757 sets new guidelines in strengthening the
Corporate Governance in Financial Institutions”.

Registration Fee
a) For Members Only
Early bird rate of Five Thousand Two Hundred Pesos only (P5, 200.00)/ per registrant on or before February 26, 2016

b) Five Thousand Eight Hundred Pesos only (P5, 800.00)/ per registrant after February 26, 2016.

c) Six Thousand Nine Hundred Sixty Pesos only (P6, 960.00).♣
Non-member rural banks. To avail of the regular registration fee,
non-member banks are encouraged to apply for membership with RBAP/RBRDFI. Please call RBAP for details.

Training Policies:

1. Before you deposit the registration fees, book your ticket (airline)
and secure accommodations, confirm first with RBAP-RBRDFI your training slot, and wait for RBAP-RBRDFI acknowledgement on such reservation.

RBAP-RBRDFI will not be liable for any damage caused by unconfirmed reservation(s). Likewise, once training is FULL, RBAP-RBRDFI has the right to refuse participation or reimbursement on any damage brought by unconfirmed reservations.

2. Deadline for submission of registration is not later that March 07, 2016.

3. A Non-Refundable commitment fee of P2, 900.00 per participant. Payments can be remitted to the Rural Bankers Research and Development Foundation, Inc. bank account (Land Bank of the Philippines – Intramuros Branch Savings Account Number 0012-1046-26). Proof of payment (i.e., deposit slip) should be sent immediately verification at (02) 527-2980. Check payments, should be payable to Rural Bankers Research and Development Foundation, Inc. (RBRDFI)

4. Reservation via telephone conversation is accepted. However,
Registration Form and fee must be settled 10 days prior the seminar date or February 26, 2016. Otherwise, reservation is considered cancelled.

5. Cancellation Policy: –
a) 10 days prior the seminar date is entitled for a full refund. *Regular
Rate only
b) 3 days prior to the seminar date is entitled for a half refund *
Regular Rate only
c) Participants who have paid but failed to show up for the seminar will only be entitled to a rebate of 50% of the total registration fee.
(Regular Rate only)
d) For special cases (health, accident etc.), kindly coordinate with
RBRDFI staff for refund procedures and requirements.

Please note that this is a live-out seminar.

Thank you very much.

Download the Confirmation Sheet in PDF

Championing The Bank Clients’ Needs. A Customer Service Training -Mar 08-09, 2016

SCHEDULE
Date: March 08-09, 2016 (Wed-Thur)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
Geraldine Andrews –Casus
Bank Trainer –Consultant –Facilitator for Image Management & Customer Service

SEMINAR FEE
1. For Member only
a. Early bird – P4,500 (on or before Feb 19)
b. Regular Rate – P4,800 (After Feb 19)

2. Non-Member/Delinquent – P5,520

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,400.00 per participant.

Bank: LBP – Intramuros, Branch
Account Name: RBRDFI SA No. 0012-1046-26.

Telefax (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
President, Branch Manager, Front Officer, Tellers, Loan Officers, and
Marketing Officers /Staff.

DEADLINE TO SUBMIT REGISTRATION: March 04, 2016.

Course Overview

Excellent Customer Service is not an optional, but a must. Neither is it
one-time nor occasional, it should consistently delivered by all in the
organization (Bank). It is a sure way to identify potential cross-sales
and it identifies potential causes of costly problems.

At the end of the seminar –workshop, it is expected that the participants:

* Revisit their role/s in the bank and why this is important in the
overall vision and mission of the bank.
• Define Customer Service and Excellence and how they impact the
organization and their customers.
• Identify their customers whether internal or external.
• Discuss the profile of their customers at their bank (traits, needs and
basic expectations)
• Verbalize why Customer is the King and King of the bank.
o Customer is the lifeblood of the organization
o Customer satisfaction spells business success

Outline
➢ Introduction : Vision and Mission of the Bank
*Revisit the very reason why the Bank exists and re-instill
awareness of why their positions exist.
*Show the connection and application of the Mission and Vision
into their daily lives in the bank.
➢ Customer Service
*The 5 facts about customer
*Who are your customers?
*Why do customer quit?
➢ Attitude
*10-item Customer Service Attitude Survey
*What is Attitude?
*What is Paradigm?
➢ Listening
*Listening, a Customer Service Skill
*Listening Activity Through Emphatic Listening Exercise Triads :
speaker, listener (feeling) listening (content)
➢ Excellent Customer Service
*How does it apply to each one of us?
*Four steps to Customer Service Execellence, a STAIRWAY to heaven.
*Going up the stairway.
*Reasons why customers complain and what they do.
*Facts about necessary in handling compaints.
*Facts about angry /complaining customers.
*Taking the HEAT.
➢ Wrap Up.
*Summary of the program
*Action Plan

Marketing Strategy of Bank Services – March 02-03, 2015

Date: March 02-03, 2016 (Wednesday-Thursday)
Venue: RBAP, Intramuros, Manila
Time: 8:30am to 5:00pm
Resource Person: MR. REMIGIO TITO TIRONES
Seasoned Bank Officer, Trainer
Bank & SME Consultant

Seminar Fee:
1. Early bird – P4,500 (on or before Feb 12, 2016)
2. Regular Rate – P4,800 (after Feb 12, 2016)
3. Non-Member/Delinquent – P5,760

Mode of Payment

• A Non-Refundable commitment fee of P2,400.00 per participant.
• Bank account (LBP – Intramuros Branch Savings Account Number 0012-1046-26).
• Proof of payment fax to (02) 527-2980.
• Check payments, should be payable to (RBRDFI).

Seminar Methodologies

Lecture, Discussions and Cases

Expected Participants

President, VP for Operations, Marketing Head and Associates, Loan Officers

Course Objectives

1. To establish the rationale, relevance and need of marketing bank products and services.
2. To provide the participants with basic knowledge and skills on:
– marketing various bank products;
– structuring product offerings to clients;
– client/s identification and market segmentation;
– solicitation techniques; and
– winning and locking-in a client.

Course Outline

Day 1. Establishing the rationale on the need of Bank Marketing
a.m. Bank Marketing: Definition
Organizational Objectives vis-a-vis Marketing (and marketing objectives)
Financial Services Peculiarities
The concept of Marketing Mix, defined
p.m. Essence of Marketing Strategy
The 4 P’s of Marketing
Relationship between 4 P’s and 4 C’s
Understanding Customer Needs vs. Bank’s Objectives
Market Mix of Services
Workshop…….

Day 2. Hands on Exercise on: Client Prospecting, Identification, Sourcing and Accounts Marketing
a.m. Synchronizing target market with bank policies.
– Bank branding.
– Review of existing policies, present portfolio, market segment, etc.
– Review of Acceptable exposure risk.
– Review of existing bank products and services vs. perceived market demands.
– Role of pro-active product development.
– Present organizational structure vs. desired set-up, budget, income and
performance.

Sourcing Potential Accounts.
a. Mining present database.
– analyze accounts portfolio linkages.
– focusing on desired grouping.

b. Referrals from existing clients.
c. Linkages with local industry associations.

p.m. Building up of Potential Clients.
How and what to present to identified accounts/clients.
Techniques in Closing a deal.
Locking-in a Loan account.
Loan Account Documentation and Loan Credit Packaging.

Download the Confirmation Sheet in PDF

CANCELLED – Basic Microinsurance Training Course Feb. 29 – March 1, 2016

I. Course Objectives

This training aims to enhance the capacity of rural banks to serve as effective access points for microinsurance services for its low-income clients.

It also designed to ensure bank compliance with the following regulations:

  • BSP Circular 683-2010: Marketing, Sale and Servicing of Microinsurance Products
  • Joint IC-CDA-SEC Memo Circular 1-2010: Defining Government’s Policy on Informal Microinsurance Services
  • Insurance Commission Memo Circular 1-2010: Regulations for the Provision of Microinsurance Products and Services (i.e. Institutional MI Agents)

II. Seminar Methodologies:

Cases, Small and Big Group Discussions, Business Games, Lectures

III. Expected Participants:

Bank Heads/Managers, Compliance Officers, Marketing Staff/Officers, Business Development Officers, Microfinance Supervisors/Staff, Loans Officers/Supervisors, Account Officers

We wish to reiterate the value of assigning two (2) or more participants from each bank, one of whom should be a permanent staff, able to serve as microinsurance soliciting officer or point person of the bank.

Download the Confirmation Sheet in PDF

Advanced Course on Property Appraisal – March 04 -05, 2016

Date: March 04-05, 2016 (Friday-Saturday)
Venue: RBAP, Intramuros, Manila
Time: 8:30am to 5:30pm
Resource Person: Engr. Ferdinand Bocobo
Senior Property Manager, BDO

Seminar Fee
1. For Member only
a. Early bird – P4,500 (on or before Feb 12)
b. Regular Rate – P4,800 (After Fe 12)

2. Non-Member/Delinquent – P5,520

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee
of P2,400.00 per participant.

Bank: LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax (02) 527-2969 /527-2980

Seminar Methodologies

Lectures & Actual Computations

Expected Participants

Appraisers, CI, Loan Officers, Branch Manager, Credit Risk Officer and President

Course Outline

PART I: Salient Features of Republic Act 9646
A. Continuing Education Requirements under D.A.O. No. 3 Series of 1999
B. Salient Features if the I.R.R. Of the RESA 9646
C. Overview of the Philippine Valuation Standards (PVS)

PART II: Review of the Sales Comparison and Cost Approach
A. Other Primary Methods of Valuation
a. Valuation by Allocation
b. Valuation by Extraction / Abstraction
c. Valuation by Inferential and Rectification
d. Stripping Method of Valuation
e. Valuation by Plottage and Assemblage
f. Valuation by Averaging
g. Ground Rent Capitalization
h. Valuation by Discounted Cash Flow

B. Income Approach
a. Land Residual Technique
b. Building Residual Technique
c. Property Residual Technique

C. Hypothetical Subdivision Development Technique
PART III: Sample Problems

Download the Confirmation Sheet in PDF