BSP resolves 99.5% of bank complaints
The Bangko Sentral ng Pilipinas (BSP) said it has resolved 99.5 percent of complaints and some inquiries or requests, from bank clients in 2013. In a BSP report, the Financial Consumer Affairs Group (FCAG) has received 2,446 complaints/inquiries/requests or CIRs last year and of this total, 2,433 has been “substantially” acted upon. The central bank …