Branding Your Rural Bank Through the HR Perspective – Nov 28-29, 2018 – RBAP Intramuros

Branding Your Rural Bank Through the HR Perspective

Date: Nov-28-29, 2018 (Wed-Thu)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
DENNIS A. ANTENOR
HR Consultant, Facilitator in Quality & Strategic Management

SEMINAR FEE
1. For Member –  P4,750/per person
2. Non-Member/Delinquent –   P5,200 / per person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,300.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

Expected Participants
HR Managers/Supervisors, Operations Head, General Manager, Branch Manager,
HR Assistant, Administrative Officers, Director & President

DEADLINE TO SUBMIT REGISTRATION:  November 20, 2018.

This Advanced HR program will provide the necessary tools to welcome the
big changes in HR management particularly in the specific field of rural
banking. The entrepreneurial HR person becomes strategic by developing
ways to improve the bottom line through unconventional techniques in
upgrading the competencies of bank employees up to their development as
effective brand ambassadors of the banking business.

Course Objectives
1.Understand the important role of the HR development in the rural banking
business.
2.Provide tools in managing the human capital thru competency building.
3. Learn motivational tools to build entrepreneurial spirit in banking.
4. Strengthen the HR person’s role in change management to achieve
strategic goals of the rural bank.

Course Outline

Day 1
a.      HR as part of the Rural Banking Business
b.      Crafting the Corporate Culture
c.       Formulating Practical Company Policies
*Drafting policies in accordance with BSP regulations and Labor Code

d.      Planning the workforce
•       Analyzing personnel needs based on strategic plan.

e.      Planning your Staff
f.      Branding your Rural Bank
g.      Keeping them Abreast with the Banking Industry
h.      Promoting the World of Risk Management

Day 2
a.      Building the entrepreneurial spirit of bank employees
b.      How to Retain Great Employees
c.      Training to Become Hotshot Employees
a.      Discipline & Rewards in the Workplace
b.      Succession Planning in Rural Banking
c.      HR towards BSP Compliance
*Preparing HR requirements in BSP audits
d.      Human Resource Information System

* Lecture and workshop  /exercises

Download Circular

Download Confirmation Sheet

Comprehensive Property Appraisal Seminar -Nov 23-24, 2018 – RBAP Intramuros

COMPREHENSIVE PROPERTY APPRAISAL SEMINAR

Date: Nov.23-24, 2018 (Fri-Sat)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
Engr. Ferdinand A. Bocobo Senior Property Manager, BDO
Trainer, Consultant

SEMINAR FEE
1. For Member –  P4,800 /per person
2. Non-Member/Delinquent –  P5,300 / per person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,400.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

DEADLINE TO SUBMIT REGISTRATION:  Nov 15, 2018.

Course Objectives
1) Provide participants the required knowledge and the skills to perform
property valuations in line with internationally accepted standards and
best practices.
2) Provides solid foundation in basic appraisal principles.
-to render a sound estimate of value of real estate of a given time
and for
a specific purpose.
-to guide on the analysis and qualifying data that needs to be collected
and reviewed during the appraisal process.
3) Learn the three main approaches to value and other methods of valuation
in reaching a sound opinion of value.
4) Provides information on how to read and map of a subject property –
delete, no longer part of outline since time consuming. Instead put –
Provides information on Site Inspection and Analysis
5) Demonstrates practical writing exercises necessary to produce
convincing appraisal reports in daily practice.

Seminar Methodologies
Lecture, Discussions, and Workshop: computations and drawing

Expected Participants
Loan Officers, Account Officers, Managers, Appraisers, Sales Officers,
ROPA Managers

Course Outline

• Definition of Appraisal
-purpose and appraisal process

• Definition of Price, Cost, Value and Market Value
• Other Values That May Be Determined by Appraisal
• Characteristics of Value
• Factors that Influence Value
• Appraisal Principles of Property Value
* Principle of Highest and Best Use
-Covers the relationship between market analysis and  highest and best
use.

•  Basic Appraisal Requirements
•  Collateral Acceptability
•  Collateral Non-Acceptability
• Site Inspection and Analysis
• Appraisal Report Writing
• Code of Ethics
• Salient Features of Real Estate Service Act 9646
• Primary Methods of Valuation

Advanced Corporate Governance Seminar – Nov 21-23, 2018 – Dipolog City

Dear Rural Bankers:

The Rural Bankers Research and Development Foundation Inc. (RBRDFI), in
partnership with the Institute of Corporate Directors (ICD) and the
Countryside Financial Institutions Enhancement Program (CFIEP), is pleased
to invite you to participate in the Advance Corporate Governance Course
(Professional Directors Program for Rural Banks) which will be held on
November 21-23, 2018 (Wednesday to Friday) at Cattleya Hall, D’ Hotel and
Suites, Dipolog City.

The Bangko Sentral ng Pilipinas notes that one of the major reasons why
rural banks fail is due to the absence of a solid governance structure.
Your Foundation collaborated with ICD to design a condensed version of
their Professional Directors Program with the end-goal of strengthening
your respective institutions. Attached to this letter is a one-page
overview of the course.

Registration Fee with RBRDFI
(negotiated cost of RBRDFI)         Php 17,000.00
ICD Public Seminars Cost            PhP 70,000++ individually

Subsidy from CFIEP
1. Will be granted to only one (1) qualified participant of each RB who
will be able to complete all the sessions for three (3) days.
2. The refund will be deposited to the RB, three (3) weeks after the
seminar .
3. Subsidy may be availed by those who have not participated in the ACGC
in 2017.
Php 10,483.20

Actual Seminar Cost
(After the CFIEP subsidy, for 3days seminar, inclusive of the manual,
workshop materials and meals (two snack/s and lunch) for the duration of
the seminar)
Php6,516.80

As a course pre-requisite, all participants must have completed at least
the Basic Corporate Governance Course for Bank Directors given by either
the RBRDFI or any BSP-accredited training institution. A copy of your
certificate of completion of the required course must be submitted to
RBRDFI upon registration.

To register, kindly fill-out the attached Confirmation Form and
Participant Information Sheet and send to jescepeda.rbap@gmail.com or via
fax at (02) 5272980. Payment must be deposited through RBRDFI Land Bank of
the Philippines (Intramuros Branch) Savings Account Number 0012-1046-26 on
or before November 7, 2018 (Wednesday).

Should you have questions or concerns, you may email Ms. Grace Estira
(gracedestira@gmail.com) or call (02) 5272972 / 0917-871-3509.
We’re looking forward to your active participation. Thank you. Yours truly,
Giovanni D. Gabrieno Chairman, RBRDFI

Download Participant Information Sheet

Download Invitation Letter

Download Confirmation Sheet

Download Course ICD Course Outline

Basic Corporate Governance for Bank Directors – Nov 08-09, 2018 in RBAP Intramuros

BASIC CORPORATE GOVERNANCE FOR BANK DIRECTORS SEMINAR-WORKSHOP

Date: Nov 08-09, 2018 (Thu-Fri)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSONS

Ms. Ma. Corazon Guerrero
Former Asst. Gov. – BSP
Mr. Fernando A. Caballa
Former Dir.  Of ISD-I, BSP

SEMINAR FEE

1. Member – P6,000 / pax
2. Non-Member/Delinquent –   P6,500 / pax

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P3,000.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
Chairman, Presidents & CEOs, Directors, General Managers, Stockholders &
Compliance Officers

DEADLINE TO SUBMIT
REGISTRATION: Oct 26 2018.

Course Objectives

1 Pursuant to the following BSP Circulars
a)      Cir. No. 296 prescribing the minimum qualifications of a bank director,
b)      Circulars No. 749 and 969 enhanced Corporate Governance sets new
guidelines in Financial Institutions”.
•       To gain comprehensive understading of:
a.  the principles of Good Corporate Governance;
b.  understand the value of their roles in promoting it in respective
financial instituions; and
c.  its significance in maintaining the stability of the financial
system

Course Outline

I. Concepts & Theory
Overview of Good Corporate Governance
a. Definition
b.  Importance of Good Corporate
Governance in the Financial System
c.   Role of Stakeholders

II. Board’s Qualifications
II. Board’s Overall Responsibilities
III. Board’s Own Structures and Practices
IV. Senior Management
V. Governance of Group Structures
a.      Governance for Family-owned Banks
b.      Shareholder Activism

IV. Risk Management Function
VII. Risk Management Process
VIII. Risk Communication:
a.      Internal Control
b.      External Control
IX. Compliance
X. Internal Audit
XI. Compensation
XII. Disclosure and Transparency
XIII.  Role of Supervisors
XIV.  Group Case Studies & Discussions

Download Circular

Download Confirmation Sheet

61st Charter Anniversary Symposium – Program – October 22-23, 2018 @ ONE ESPLANADE MOA COMPLEX

Download 2018 Symposium Program_Final

Risk-Based Compliance Program – Nov 15-16, 2018 in Cagayan De Oro

FOR             : All Participating Rural Banks

FROM    : MOBCI- Federation of Rural Banks and
Association of Compliance Officers

SUBJECT : RISK BASED COMPLIANCE PROGRAM

Dear Fellow Rural Bankers:

The Rural Bankers Association of the Philippines (RBAP), through the Rural
Bankers’ Research and Development Foundation, Inc. (RBRDFI) in partnership
with the Misamis Oriental- Bukidnon-Iligan Federation of Rural Banks, Inc.
are pleased to announce that it will conduct the seminar-workshop
described below as part of its continuing strategy to strengthen the rural
banking industry:

Course Title:       Risk Based Compliance Program
Venue:            Pearlmont Hotel, Limketkai Drive, Cagayan de Oro City
Schedule:                 November 15-16, 2018 (Thursday & Friday)
Duration:            2 days (8:30AM-5:00PM)
Resource Person:  Mr. Diego B. Ledda, Jr., CPA, MBM

LEARNING OBJECTIVES
At the end of the training, the participants are expected to:
1.      To learn the importance of a Risk-Based Compliance Management
2.      To understand the Compliance Risk Management Framework
3.      To identify the key activities in Compliance Risk Management Cycle
4.      To know how to prepare a Risk-Based Compliance Program and Testing

SCOPE AND LIMITATIONS
The course covers key compliance principles and areas of activities to be
conducted by the Chief Compliance Officer leading to the preparation of a
Risk-Based Compliance Program, Assessment, Reporting and Monitoring bank’s
compliance to laws, regulations, and internal policies.

PROGRAM OF INSTRUCTION
The training involves lecture/discussion of the importance aspects of
risk-based compliance framework and step-by-step hands-on preparation of a
Risk-Based Compliance Program, Assessment, Testing, Reporting and
Monitoring.

REQUIREMENTS
On the second day, participants must bring sample CREDIT or AML Policies,
USB and laptop.

In this connection, we would like to enjoin rural banks, to send their
Chief Compliance Officer, Compliance Staff, and Senior Management to
attend the seminar.

Registration fee per participant:

a)      Five Thousand Five Hundred Pesos only (P5,500.00) on or before October
26, 2018.
b)      Six Thousand Pesos Only (P6,000.00) after October 26, 2018.
c)      Registration will cover meals (2 snacks and lunch) per day.

b) Expenses incurred to and from venue and accommodation should be borne
by the participants.

For your reservations, kindly submit to us the following not later than
November 7, 2018:
1.      Registration form of the participant(s) duly endorsed by the bank’s
authority;
2.      Payments can be remitted to the MOBCI-FRB c/o MINDANAO CONSOLIDATED
COOPERATIVE BANK, bank account Land Bank of The Philippines (LBP) Savings
Account Number: 2412-0000-67. Proof of payment (i.e., deposit slip) should
be sent immediately to MOBCI-FRB via e-mail (secretary.mccb@gmail.com) for
verification. For check payments, check should be payable to
MOBCI-Federation of Rural Banks;

Only those rural banks that have complete requirements will be given
reservation. Please be advised that we will be accepting up to fifty (50)
participants only. We reserve the right to limit the number of
participants to a manageable level. Participants will be accepted on a
first-come-first-served basis.

For your reservation, please call: 0915-712-1915/ (088)856-1550 and look
for Ms. Jaelemmor Khriel Kimura, the MOBCI-FRB recording secretary.

Participants who have paid but fail to show up for the seminar will only
be entitled to a rebate of 50% of the total registration fee. This is a
live-out seminar.

Thank you very much!

Seminar-workshop on the Conduct of Internal Audit Engagement – Nov 15-16, 2018 -RBAP Intramuros

SEMINAR-WORKSHOP ON THE CONDUCT OF INTERNAL AUDIT ENGAGEMENT

Date: Nov-15-16, 2018 (Thu-Fri)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON

DR. RUFO MENDOZA, CPA External Auditor –Accredited,
Bank Consultant and Professor

SEMINAR FEE
1. For Member –  P4,700/per person
2. Non-Member/Delinquent –  P5,200 / per person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,300.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

Expected Participants
Branch Manager, Compliance Officer, Internal Audit, Loan Officers,
Compliance Officer

DEADLINE TO SUBMIT REGISTRATION:  Nov 09, 2018.

Course Objectives

1.Explain performance standards and implementation guidance in accordance
with Internal Auditing;
2.Illustrate the conduct of audit relative to the overall bank performance;
3. Demonstrate the procedures in the conduct of audit of governance and
strategies;
4. Develop a program for the audit of deposit-taking functions, loan
portfolio and credit, statutory reuirements;
5. Identify the steps in writing an internal audit report.
6. Illustrate the proceudres in performing a stress test and sensitivity
analysis
Course Outline

I. Internal Audit Engagement Performance Standards and implementation
guidance.

a.       Engagement planning
b.       Engagement work scope
c.       Engagement work program
d.      Performing the engagement
e.      Communicating results
II. Performing an Audit of the Overall Bank Performance
f.      Profitability
g.       Asset quality
h.       Credit risk
i.      Capital adequacy

III. Performing Internal Audit Organizational Governance and Strategies.
e.       Audit of governance
a.       Audit of strategic plan/strategies
IV.  Performing Internal Audit of Bank’s Core Functions.

a.   Deposit-Taking Functions
a.      Loan Portfolio and Credit Risks
b.      Financial Accounting and Reporting
c.      Asset Management
d.      Statutory Requirements

V. Writing the Audit Report

VI. Stress Testing and Sensitivity Analysis
a. Regulatory requirements for stress testing and sensitivity analysis
b. Steps in performing a stress test and sensitivity analysis
c. Value generated in conducting stress testing and sensitivity analysis.

Requirement for the participants: Laptop for each individual or for each
group of participants representing same bank.

Download Circular

Download Confirmation Sheet

CSTRB-CCLRB IT SUMMIT 2018 – PRESENTATION @ BCC

Day 1 Speakers and Sponsors Presentation

  1. Lecira Juarez Presentation_APRACA
  2. Jay Dizon Presentation_NRPS
  3. Gay Santos Presentation_PPSA
  4. Edna Atienza Presentation_AGFP
  5. Atty. Ronald Ortile Presentation_LRA
  6. CIBI Presentation

Day 2 Speakers and Sponsors Presentation

  1. BancNet Presentation_InstaPay Onboarding and Settlement Process
  2. Channel Group Presentation.pptx
  3. Edring Marqueses Presentation_PhilPass
  4. Encash Presentation
  5. Globe MyBusiness Presentation

Risk Based Audit Methodology Seminar – Oct 26-27 in Gov. Licaros Hall RBAP

RISK BASED AUDIT METHODOLOGY

Date: Oct 26-27, 2018 (Fri-Sat.)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
MR. GIL M. SORITA, CPA, CIA,CISA, MBA
Bank Executive Officer, Accredited External Quality Assurance Validator
for Internal Audit Activity

SEMINAR FEE
1. For Member  – P4,800 /person
2. Non-Member/Delinquent – P5,300/person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

To reserve slot, a Non-Refundable commitment fee of P2,400.00 /pax is
required, but its deducted from the total registration fee.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
Compliance Officer, Internal Auditor, Risk Management Manager, Credit Risk
Officer, Risk Management Committee –Director, President, Branch Managers

DEADLINE TO SUBMIT REGISTRATION:  October 19, 2018.

I.         Objectives
This seminar-workshop aims to help participants understand the role of
internal audit function in the Bank and how to implement, manage and
benefit from risk based auditing methodology.

At the end of the seminar –workshop, it is expected that the participants:
•       Appreciate the rationale of adopting of risk-based internal audit
methodology
•       Understand the requirements of the BSP on internal audit function
•       Understand the International Professional Practice Framework on Internal
Auditing
•       Recognize the role of internal audit in corporate governance, risk
management and controls
•       Comprehend the Internal Control Framework
•       Understand the process of developing and implementing a risk-based
internal audit methodology
Requirements:
1) Laptop
2) Prior to the attendance to the seminar-works, the participants are
expected to have studied/read the following documents pertaining to their
Bank, to wit:
➢        Strategic Plans and Programs
➢        Mission/Vision Statement (if any)
➢        Organizational Structure
➢        Manual of Operation
➢        Latest BSP Results of Examination
➢        Latest Audited Financial Statement
Course Outline

➢        Why adopt risk-based audit methodology?
➢        What is a risk-based audit methodology?
➢        International Professional Practice Framework on Internal
Auditing (Definition, Code of Ethics, Intl. Standard Professional Practice
on Internal Auditing)
➢        BSP’s requirement on Internal Audit Function vis-à-vis Nature of
Work of Internal Audit Activity based on ISPPIA
➢        Governance, risk management and controls
➢        COSO Internal Control Framework
➢        Strategic Planning
➢         Engagement Planning
➢        Performing the Engagement
➢        Communicating Results
➢        Monitoring Progress

Download Circular

Download Confirmation Sheet

Risk-Based Lending for SME Workshop – Nov 09-10, 2018 in RBAP

RISK-BASED LENDING FOR SME WORKSHOP

Date: Nov-09-10, 2018 (Fri-Sat)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
MA. CRISTINA M. FAROL
Chief Risk Officer, Credit & Trust Officer, Bank Consultant Trainer,

SEMINAR FEE
1. For Member –  P4,600/per person
2. Non-Member/Delinquent –  P5,100 / per person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,300.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

Expected Participants
Credit Risk and Loan Officers, Account and Relationship, Managers,
Appraisers, Sales Officers, ROPA Managers

DEADLINE TO SUBMIT REGISTRATION: October 26, 2018.

The seminar shall tackle as much as possible what are needed in risk-based
credit for SMEs. There will be sample exercise/s for better appreciation.
Extensiveness however, is bound by time constraints. In an actual
application however, analysis may be incomplete/non-conclusive depending
on the completeness and correctness of data gathered.

Course Objectives
1.Have a better understanding of the characteristics of SME clientele and
their funding needs.
2.Have knowledge on how to perform risk-based credit evaluation of SMEs
and manage their loan accounts appropriately.

Course Outline

Risk-Based Lending for SMEs Workshop
a.       Definition per BSP Circular 625
b.       Deeper Understanding of SMEs
c.       Importance of SMEs
d.       SME Needs vs Bank Requirements
e.       Difficulties in SME Financing
Credit Initiation for SMEs
a.      Defining the Target Market for SMEs
b.      Choosing the Appropriate Client Base

SME Risk-Based Credit Evaluation
a.       Objectives
b.      Coverage
c.      Nature of Evaluation
d.      Approaches to Evaluation
e.      Credit Investigation
f.      Things to do in Evaluation
g.      Credit Investigation
h.      Common Deficiencies in FS
i.      Cash Cycle
Approval Process
a.       Recommended Principles
b.       Common Reasons for Loan
Disbursement
a.      Compliance to Doc Requirements
b.       Releasing Credit Administration
a.      Close Monitoring of SME Borrowers
b.      Client Call Reporting Risk-Based Lending for MSME

Objectives of the Session

Important Credit Principles to Remember
Problem Recognition
a.      Detection of Early Warning Signals
b.      Common Cause of Business Failures

Legal Forms of Business Organizations
Types of Business Organizations

Interactive Session 1 – Risk Based Credit Evaluation of SMEs and Detecting
Red Flags
Interactive Session 2 – Financial Analysis of SMEs (sample spreadsheets)

Download Circular

Download Confirmation Sheet

Accounting for Non-Accountants Training – Oct 08-09 2018 – RBAP Intramuros

ACCOUNTING FOR NON-ACCOUNTANTS TRAINING

Date: Oct 08-09, 2018 (Mon.-Tue)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
DR. DANIEL VINCENT BORJA, CPA
Professor –UP-CBA, Consultant

SEMINAR FEE
1. For Member –  P4,600 /person
2. Non-Member/Delinquent –   P5,100 /person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

To reserve slot, a Non-Refundable commitment fee of P2,000.00 /pax is
required, but its deducted from the total registration fee.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

DEADLINE TO SUBMIT REGISTRATION:  Oct. 01, 2018.

Course Objectives

Accounting is the language of business. Informed management decisions use
basic accounting concepts and process. This training provides fundamentals
of accounting, reading, and analysis of financial statements.

a) Demostrate the accounting process, structure, principles, cocept of
equation  and assumption.
b) Understanding the ratio analysis
c) Identify the major rules and principles of accounting under the
Philippine Financial Reporting Standards.
d) Use financial statements to gain insights on business operation and
ways on improving them.

Expected Participants
Individuals without an accounting background but need to understand and
appreciate financial information for decision making from financial and
managemet stand point.

Course Outline
A.      Introduction
*What is Accounting?
*Accounting process
*The Phil. Financial Reporting Standards (PFRS0 Phil. Accountijg Standards
(PAS)
– Statement of Financial Position as at the end of the period
-Statement of Profit or Loss and other Comprehensives period.
-Statement of Changes in Equity
-Statemnt of Cash Flow

B.      Financial Statement Analysis
•       Common Size Financial Stements
•       Trend Analysis
•       Benchmarking
•       Ratio Analysis

C.  Ratio Analysis
* Liquidity Ratios
*Profitability Ratios
* Leverage Ratios

D. CAMELS Approach to the Analysis of Banks

Download Circular

Download Confirmation Sheet

Customer Service Excellence – Championing the Bank Clients – Oct 4 -5, 2018 in RBAP Intramuros

Customer Service Excellence -Championing The Bank Clients

Date: Oct 04-05, 2018 (Thu-Fri)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
Luz Cielo C. Santos
Bank Trainer –Consultant –Facilitator for Service Quality
& Customer Relationship Management

SEMINAR FEE
1. For Member –  P4,600/per person
2. Non-Member/Delinquent –   P5,100 / per person

MODE OF PAYMENT
Check payable to:

Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P2,300.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
Branch Manager, Relationship Manager, Front Officer, Tellers, Loan
Officers, and Marketing Officers /Staff.

DEADLINE TO SUBMIT REGISTRATION: Oct. 28, 2018.

Course Overview

Excellent Customer Service is not an optional, but a must. Neither is it
one-time nor occasional, it should consistently delivered by all in the
organization (Bank).   It is a sure way to identify potential cross sales
and it identifies potential causes of costly problems.

At the end of the seminar –workshop, it is expected that the participants:
•       Revisit their role/s in the bank and why this is important in the
overall vision and mission of the bank.
•       Define Customer Service Excellence and its impact to the organization
and their customers.
•       Identify and profile who their customers are – whether internal or
external.
•       Verbalized why Customer is the King and King of the bank – the lifeblood
of the organization.
•       Understand the customer satisfaction means business success.

PRESENTATION METHOD:    Presentation, Discussion, Role Play, Case Studies,
Workshop, Individual and Group Activities, Pre-Seminar Assessment, Post
Seminar Assessment

Outline
➢        Introduction: Vision and Mission of the Bank
*How does my job fit in with the Bank’s Vision and Mission?
➢        Customer Service
*Facts about Customer Service
*Who are your customers?
*Why do customer quit?
➢        Attitude Matters
*What is your Attitude towards Customer Service?
*What is Attitude?
*What is Paradigm?
➢        Listening is an essential skill
*Listening, a Customer Service Skill
*Empathy
➢        Excellent Customer Service
*How does it apply to each one of us?
*Four steps to Customer Service Excellence
*Why do customers complain and what do they do?
*Reasons why customers complain and what they do.
*Facts necessary in handling complaints.
*Facts about angry /complaining customers.
*Taking the HEAT – a process of handling complaints.
➢        Wrap Up.
*Summary of the program
*Personal Action Plan and Roadmap

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CSTRB and CCLRB IT Summit_September 25-26, 2018 @ Baguio City

CSTRB and CCLRB IT SUMMIT 2018

Dear Fellow Rural Bankers,

Good Morning

The Confederation of Southern Tagalog Rural Bankers and Confederation of Central Luzon Rural Banks will hold its 1st INFORMATION TECHNOLOGY SUMMIT on September 25-26, 2018 (TuesdayWednesday) at W.C. Forbes, Baguio Country Club, Baguio City.

The summit theme “RURAL BANKS: STRENGTH IN NUMBERS THRU DIGITAL BANKING” highlights the relevance of innovation and digitalization in rural banking.

Attached herewith is the CIRCULAR and Tentative Program for complete details.

Should you have any queries, please contact our secretariat:

Ms. Choiline Cadiao – 0910-880-6183

Ms. Carol Bautista     – 0905-347-7500

Ms. Yvette Inductivo  – 0932-854-8830

Thank you and see you there!

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2018 RBAP 61st Annual Charter Anniversary Symposium – October 22-23, 2018 @ One Esplanade, Pasay City

22 August 2018

TO:         RBAP MEMBER RURAL BANKS

RE:         61st CHARTER ANNIVERSARY SYMPOSIUM

DATE:    October 22 & 23, 2018 (Mon-Tue)

               Coral A and B, One Esplanade, Pasay

———————————————————————————————————–

Dear Rural Bankers:

 

Warm greetings from RBAP!

 

It is with pleasure that we invite you to the 61st RBAP Charter Anniversary Symposium on October 22 & 23, 2018 (Monday & Tuesday) at the Coral A and B, One Esplanade, Seaside cor. J.W. Diokno Blvd. MOA Complex, Pasay City.

 

The Annual Symposium is a national gathering of rural bank owners, directors, presidents, senior officers, key partners and other stakeholders to discuss policies, opportunities, and concerns in the industry.

 

This year’s theme: “RURAL BANKING REDEFINED: OVERCOMING CHALLENGES, EMBRACING OPPORTUNITIES”.

 

This commemorates the history of rural banking and how we fought to remain the best banking choice by Filipinos in the countryside. This year, we will be like a phoenix, rising beautifully from the ashes and shedding light to the community.

Attached herewith is the 2018 SYMPOSIUM CIRCULAR for complete details.

Lastly, please take note of the ff: deadlines:

21 September 2018 (Friday)    – Last day for Early Bird Registration

07 September 2018 (Friday)    – Deadline for Reservation & Payment for TRYP Hotel only

21 September 2018 (Friday)    – Deadline for Layout/Design for Souvenir Program Advertisements

EMAIL / FAX the ff. forms to:

  1. Registration form        rbapevents@gmail.com
  2. Accommodations form  : jescepeda.rbap@gmail.com
  3. Souvenir Program         :   yvetteinductivo.rbap@gmail.com


FAX NOS:     (02) 527-2980 ; (02) 527-2969

You may also visit the website for updates :   www.rbap.org 

Looking forward to your active participation.

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2018 RURAL BANKING CONSCIOUSNESS WEEK

NO. XTL-013-2018

MEMORANDUM

TO: ALL MEMBERS
FROM: DR. ARMANDO B. BONIFACIO, President
DATE: August 20, 2018
SUBJECT: 2018 RURAL BANKING CONSCIOUSNESS WEEK


Pursuant to Presidential Proclamation No. 362 issued on 24 August 2000 (see attached), the Rural Bankers Association of the Philippines spearheads the celebration of the “Rural Banking Consciousness Week” this August 27-31, 2018.

This year’s theme: Rural Banks: Embracing Digital Transformation. To promote advancement, we are embracing the digital transformation in our industry. We aim to provide ease of business to our clients. The commitment of the industry is to spur growth and development in the communities that we serve. It is vital that a continuing effort to educate the Filipinos about the contribution of rural banks in economic development is sustained.

We request all rural banks to join us in celebrating the Rural Banking Consciousness Week by displaying the prescribed tarpaulin layout (see attached) in the premise of all of your offices and branches from August 27 to 31, 2018. The preferred size is 3 ft. x by 8 ft. but may be adjusted accordingly.

Thank you!

PS: Please see the enclosed files
Very truly yours,
DR. ARMANDO B. BONIFACIO
President

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