TOWARDS BETTER CONNECTIONS: AN EFFECTIVE BUSINESS COMMUNICATION
Date: Mar-21-22, 2019 (Thu-Fri)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm
RESOURCE PERSON
LUZ CIELO C. SANTOS
Bank Trainer –Consultant –Facilitator for Service Quality & Customer
Relationship Management
SEMINAR FEE
1. For Member – P4,800/per person
2. Non-Member/Delinquent – P5,300 / per person
MODE OF PAYMENT
Check payable to:
Rural Bankers Research & Development Foundation Inc.
Non-Refundable commitment fee of P2,400.00 per participant.
Bank: LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax (02) 527-2969 /527-2980
Expected Participants
All professionals, supervisors, managers, and staff who want to enhance
their oral communication skills.
DEADLINE TO SUBMIT REGISTRATION: Mar 15, 2019.
COURSE OBJECTIVES *Understand audience profile and pupose for effective
business communication. * Develop and check proper structure, elements,
style and construction of business documents * Deliver business
documentation style appropriate to the business audience and context*
Deliver business documents, whether written or oral with the necessary
eloquence, appropriate clarity and confidence.
METHODOLOGY: Presentation, Discussion, Role Play, Case Studies, Workshop,
Individual and Group Activities, Pre-Seminar Assessment, Post Seminar
Assessment
Course Outline
EFFECTIVE COMMUNICATION
a. Principles of Effective Communication
b. Understanding your audience
c. Communicating with a purpose: the Business Environment
d. Self-Audit: How do I communicate
BUSINESS WRITING PRINCIPLES
a. A diagnostic exercise
b. Understanding the challenges and Pitfalls of business writing
c. A word on Terminologies, Jargon and Modern Language
d. The Case for graphics and visuals
e. Do’s and Don’ts
THE BASICS OF PRESENTATIONS
a. The Audtion : A presentation exercise
b. Evaluating your current presentation style
c. Effective presentation style
d. Written word vs Spoken Word
e. 5 PS of presentation and other famous P’s
THE QUINTESSESTIAL PRESENTATION
a. Format, elements, styles and delivery methods
b. Images, colors, words, props and other visual aids
c. Creative opening and memoralble closing
d. Developing rapport and other audience engagement techniques.
e. Common Cause of Business Failures
STAND AND DELIVER
a. Managing your audience: objection, handling and diplomacy
b. A partnership: the right questions and the effective listener
c. Presentation synthesis exericise
d. What am I doing wrong? What am I doing right?
e. Best practices
