In pursuit of effective communication, we would like to remind everyone to please check your bank’s contact details at www.rbap.org directory.
Make sure that all details are correct and active. Any inaccuracy in your contact details can be picked up by our regulators, which will then assume that your bank received their messages. The Bangko Sentral ng Pilipinas (BSP) uses the email particularly for FRP and WRR concerns. If their emails to you are not received, any error escalates and can result into severe penalties. To avoid this possibility, please check your bank’s details monthly and update (email: [email protected] or [email protected]) immediately of any changes.
