Holiday Break Notice – 65th Annual National Convention & General Membership Meeting

RBAP 65TH Annual National Convention and General Membership Meeting Advisory

65th Annual National Convention and General Membership Meeting

RBAP 2018 - backdrop 2018-05-06

2018 RBAP Annual National Convention & GMM – PROGRAM

Circular Letter No. CL-2018-016: Updated List of Accredited Rural Financial Institutions for the Purpose of Implementing the Agri-Agra Reform Credit Act of 2009 (RA 10000)

BSP Memorandum No: M-2018-008 – Guidelines on the Electronic Submission of the Basel III Liquidity Coverage Ratio (LCR) Report During the Observation Period

BSP Memorandum No: M-2018-007 – Guidelines on the Electronic Submission of the Minimum Liquidity Ratio (MLR) Report During the Observation Period

BSP Memorandum No: M-2018-006 – Guidelines on the Electronic Submission of the Basel III Liquidity Coverage Ratio (LRC) Report

BSP Memorandum No: M-2018-005 – Amendments to the Consolidated Daily Report of Condition (CDRC)

BSP Memorandum No: M-2018-004 – Implementation of Checkless Withdrawals for Banks Transacting with the Bangko Sentral ng Pilipinas (BSP) Regional Offices and Branches

BSP Memorandum No: M-2018-003 – Amendment to the Weekly Report on Required and Available Reserves Against Deposit Liabilities (WRRAR)

Signature Verification Bank Fraud & Forgery Detection -Mar 08 Licaros Hall Intramuros

SIGNATURE VERIFICATION, BANK FRAUD AND FORGERY DETECTION SEMINAR


Date: Mar. 08, 2018 (Thu)
Venue: RBAP, Intramuros, Manila
Time: 8:30am to 5:00pm

Resource Person:
Ms. Jennifer Dominguez
  Question Document Examiners, NBI

SEMINAR FEE
1. For Member  - P2,400
2. Non-Member/Delinquent –   P2,700


MODE OF PAYMENT
Check payable to:

      Rural Bankers Research & Development Foundation Inc.

To reserve slot, a Non-Refundable commitment fee of P1,200.00 /pax is
required, but its deducted from the total registration fee.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980


DEADLINE TO SUBMIT REGISTRATION: March 02, 2018.


Objective

For the participants to be aware of the significance of handwriting
identification and other aspects of questioned documents examination to
related areas in their chosen field;

Seminar Methodologies
Lecture, Discussions and Workshops

Expected Participants
Bank Teller, Cashier, Account Officers, Loan Officers

Course Outline

Module 1: Signature Verification and Forgery Detection
a.	Handwriting Impressions

             i) Manual operation of the hand and the brain
      b. Typewriting and Printing Impressions

            ii) Machine produced impressions
            iii) Miscellaneous Aspects
            iv) Alterations
            v) Sequence of strokes, etc

  Module 2: Fraud Detection and Prevention
           a.    Elements of Fraud
b.	Prevention Techniques
c.	Internal Control System

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Championing The Bank Clients’ Needs. A Customer Service Training -Feb 26-27 -Licaros Hall Intramuros

Championing The Bank Clients’ Needs. A Customer Service Training

Date: Feb 26-27, 2018 (Mon-Tue)
Venue: Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm

RESOURCE PERSON
Geraldine Andrews –Casus
Bank Trainer –Consultant –Facilitator for Image Management & Customer Service

SEMINAR FEE
1. For Member -  P3,800/per person
2. Non-Member/Delinquent –   P4,200 / per person


MODE OF PAYMENT
Check payable to:

      Rural Bankers Research & Development Foundation Inc.

Non-Refundable commitment fee of P1,600.00 per participant.

Bank:  LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax  (02) 527-2969 /527-2980

EXPECTED PARTICIPANTS
President, Branch Manager, Front Officer, Tellers, Loan Officers, and
Marketing Officers /Staff.

DEADLINE TO SUBMIT REGISTRATION: February 21, 2018.

Course Overview

Excellent Customer Service is not an optional, but a must. Neither is it
one-time nor occasional, it should consistently delivered by all in the
organization (Bank).   It is a sure way to identify potential cross-sales
and it identifies potential causes of costly problems.

At the end of the seminar –workshop, it is expected that the participants:

  * Revisit their role/s in the bank and why this is important in the
overall vision and mission of the bank.
•	Define Customer Service and Excellence and how they impact the
organization and their customers.
•	Identify their customers whether internal or external.
•	Discuss the profile of their customers at their bank (traits, needs and
basic expectations)
•	Verbalize why Customer is the King and King of the bank.
o	Customer is the lifeblood of the organization
o	Customer satisfaction spells business success
Outline
➢	Introduction : Vision and Mission of the Bank
*Revisit the very reason why the Bank exists and re-instill awareness  of
why their positions exist.
*Show the connection and application of the Mission and Vision into their
daily lives in the bank.
➢	Customer Service
*The 5 facts about customer
*Who are your customers?
*Why do customer quit?
➢	Attitude
*10-item Customer Service Attitude Survey
*What is Attitude?
*What is Paradigm?
➢	Listening
*Listening, a Customer Service Skill
*Listening Activity Through Emphatic Listening Exercise Triads : speaker,
listener (feeling) listening (content)
➢	Excellent Customer Service
*How does it apply to each one of us?
*Four steps to Customer Service Excellence, a STAIRWAY to heaven.
*Going up the stairway.
*Reasons why customers complain and what they do.
*Facts about necessary in handling compaints.
*Facts about angry /complaining customers.
*Taking the HEAT.
➢	Wrap Up.
*Summary of the program
*Action Plan

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