CLIENT CENTRIC COLLECTION STRATEGY TRAINING
Date: Mar. 08-09, 2019 (Fri-Sat)
Venue: Gov. Licaros Hall, RBAP, Intramuros,
Time: 8:30am to 5:00pm
RESOURCE PERSON
MR. GERRY ANIT
Credit & Collection –Head,
Experienced in Enterprise Dev. & MicroFinance, AgriLending,
a Bank Consultant and Trainer.
SEMINAR FEE
1. Member – P4,600/per person
2. Non-Member/Delinquent – P5,100 / per person
MODE OF PAYMENT
Check payable to:
Rural Bankers Research & Development Foundation Inc.
Non-Refundable commitment fee of P2,300.00 per participant.
Bank: LBP – Intramuros, Branch
Account Name: RBRDFI
SA No. 0012-1046-26.
Telefax (02) 527-2969 /527-2980
DEADLINE TO SUBMIT REGISTRATION: Mar 01, 2019.
Course Objectives
Equip participants of new methods, skills, tools and means that can be
utilized in dealing customer that have sign of going into default or have
defaulted.
1. How the psyche of a borrower or would be borrower can affect the
repayment of loans.
2. Learn skills and tools to identify and resolve stress in clients with
outstanding loans.
3.Detect warning signs: early signs of probable bad loan and how to
address it.
3. Provide tools in resolving and recovering bad loans.
Seminar Methodologies
Lecture, Discussions, and Workshop.
Expected Participants
Credit and Collection, Loan Officers, Account Officers, Managers,
Appraisers/CI, Sales Officers, ROPA Managers
Course Outline
• The Human Side
– Warning signs: early signs of possible default and how to address it.
– Knowing all the tricks employed by debtors to skip debt.
• Debt Recovery
– Methods: Aggressive vs non-aggressive.
– Importance of the 5’s in debt recovery action.
– Professional, conventional or unorthodox: which method situational
performs best.
– Qualities of a good debt recovery officer.
• Legal
– Legal measures: what is within the rights of the bank and what is not.
– Leave the lawyers: extensively exploring non-legal measures to recover
bad loans.
• Others
– Key to debt rehabilitation: keeping the client while recovering their debt.
– IRAC: income recognition and asset classification can make or break
loans turning bad.
– Settlement proposals (developing, evaluating)
*** Learning’s –Jumpstart ***
– Indicators on when a client may default; i/e. bad-loan candidates
– Loan settlement proposal template
– Loan settles proposal evaluation checklist.
– Debt rehabilitation checklist.