Date: February 01, 2019 (Friday)
Venue: RBAP, Intramuros, Manila
Time: 8:30am to 5:00pm
Resource Person:
Ms. Victoria Palanca
Branch Bank Head, Trainer & Consultant
Seminar Fee:
MEMBER ONLY
1. Member – P3,200
2. Non-Member/Delinquent – P3,700
Mode of Payment
• A Non-Refundable commitment fee of P1,600.00 per participant.
• Bank account (LBP – Intramuros Branch Savings Account Number 0012-1046-26).
• Proof of payment fax to (02) 527-2980.
• Check payments, should be payable to (RBRDFI).
Training Policies:
1. Reserve first with RBAP-RBRDFI your training slot, and wait for
RBAP-RBRDFI confirmation of your reservation. Thereafter, you may deposit
the Registration Fees, book ticket (airline) and secure accommodations.
RBAP-RBRDFI will not be responsible for any damage caused by unconfirmed
reservation (s).
Likewise, once training is FULL, RBAP-RBRDFI has the right to refuse
participation or reimbursement on any damage brought by unconfirmed
reservations.
Deadline for submission of registration is not later that January 25, 2019.
2. Reservation via telephone conversation is accepted. However,
Registration Form and fee must be settled 10 days prior the seminar date
or January 18, 2019. Otherwise, reservation is considered cancelled.
3. Cancellation Policy: – This will apply to non-subsidized training fee.
a) 10 days prior the seminar date is entitled for a full refund. *Regular
Rate only
b) 3 days prior to the seminar date is entitled for a half refund *
Regular Rate only
c) Participants who have paid but failed to show up for the seminar will
only be entitled to a rebate of 50% of the total registration fee.
(Regular Rate only)
d) For special cases (health, accident etc.), kindly coordinate with
RBRDFI staff for refund procedures and requirements.
Seminar Methodologies
Lecturettes, Workshops, Discussions / Best Practices
Expected Participants
Tellers, Account Specialists, Cashiers
Objectives
At the end of the one-day session, participants should be able to:
I. Identify and apply concept and policies in branch operations in
performing the Cashier function to manage risk and customer satisfaction
effectively.
II. Describe basic policies and procedures in relation to the Cashiering
function.
III. Develop process that will prevent missing out on important
task/activity of a Cashier to manage risk.
IV. Conceptualize an action plan in managing the overall performance of
the branch in relation to Cashiering function.
V. Identify and evaluate critical areas in branch operations and come up
with safety measures to manage risk.
VI. Course Outline
I. Role of a Cashier
II. Managing Risk
III. Cash Management Operations
IV. Tellering Operations
V. New Accounts
