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Client Satisfaction Survey for Licensing Management System of the Supervision and Examination Sector

Dear Fellow Rural Bankers:

Greetings!

The Bangko Sentral ng Pilipinas requests the assistance of your RBAP in disseminating to the member banks the Client Satisfaction Survey for Licensing Quality Management System of the Supervision and Examination Sector (SES Licensing QMS). Surveys are attached, available for download, and response can be emailed directly to the BSP.

The survey will elicits reactions and response on the actions taken by the Supervision and Examination Sector on the various requests for licensing and special authorities of banks covered by SES Licensing QMS activities. The results will be considered in their periodic review of each licensing activity, with the end view of improving the service level of operating departments in particular, and SES in general.

The survey shall cover requests of applicant banks that were approved by the BSP from the period of May to December 2007.

For your replies, please direct to either one of the following:

MS. NORMA F. HERNANDEZ
Director, Examination Department I
Tel. Nos. 524-7011 loc. 3047
Fax No. 303-1521
Email: NormaHernandez@bsp.gov.ph     MS. BETTY CHRISTINE BUNYI
Acting Deputy Director
Centralized Applications & Licensing Group
Email: BBunyi@bsp.gov.ph

We will appreciate your cooperation in this undertaking.

Very truly yours,

(Sgd)

Ms. Paz C. Radaza
President     (Sgd)

Ms. Natividad P. Yu President

Downloadables:
:: Annex A
:: Client Satisfaction Survey
:: RBAP-Applications Processed-Approved from May to Dec 2007
:: SES – Client Satisfactory Survey